Project Manager

Blue Kangaroo PACKOUTZ of Cincinnati•Miamisburg, OH

5d•$50,000 - $65,000•Hybrid

About The Position

This key team member will oversee field & back-office management of projects. They will provide expert level execution of contents inventorying, pack-out, cleaning / restoration, storage, pack back and other related production services. In addition, initial site inspections and customer engagement will be necessary. He / She will ensure timely & accurate preparation of estimates to insurance carriers and communicate with adjusters / customers on an as needed basis. This team member is responsible for the oversight and training of production level team members such as crew members, cleaning technician, warehouse material handlers and temporary laborers. He / she reports directly to the General Manager and is considered their go-to resource for all things production related. This manager's objective is to remove daily production related tasks from the general manager while ensuring workflow efficiencies and excellent customer service.

Requirements

Associate’s or Bachelor’s Degree preferred; PMP Certification preferred; Equivalent industry experience may be accepted
IICRC certification preferred (CPT, FSRT, etc.)
3+ years experience in project management in the restoration field
3+ years experience in contents inventory management, pack-out, material handling, restorative cleaning, storage, and pack-back services
Strong understanding of insurance claim processes and carrier documentation requirements
Proficient in estimating, contents restoration workflows, and team supervision
Strong working knowledge of software platforms such as PSA, iCat, Google Suite, and mobile field tools
Reliable transportation to and from the facility and job sites
Valid U.S. driver’s license with a driving record that meets company insurance eligibility requirements (operation of company vehicles will be required)
Must be able to pass a background check and be free of any violent crime convictions or theft-related felonies within the past 10 years
Strong written and verbal communication skills, including the ability to work effectively with a bilingual (English/Spanish) workforce
Highly proficient in job estimating, project scheduling, and progress tracking utilizing iCat, PSA, or similar job management platforms
Proficient in Google Suite, email, and mobile applications
Expert in digital contents inventory and restoration procedures
Strong leadership skills with the ability to instruct and motivate production labor teams
Ability to multitask, set priorities, and effectively delegate tasks under tight deadlines
Effective communicator with clients, insurance professionals, and team members
Demonstrated ability to troubleshoot customer issues, assess salvageability, and uphold service excellence
Familiarity with SDS protocols and safe handling of chemicals and materials
Able to lift 25 - 50 lbs and perform physical tasks in field conditions
Ability to sit or stand for periods of > 2 hours continuously
Maintains a professional, customer-first attitude aligned with company values of honesty, empathy, and servant leadership
Committed to continuous improvement and creating a positive team culture
Maintains a good attendance record with minimal unexcused absences or tardiness, ensuring project timelines are met
Ability to safely and effectively operate specialized equipment, machinery, and vehicles
Availability to respond to infrequent after-hours customer emergencies

Nice To Haves

Associate’s or Bachelor’s Degree
PMP Certification
IICRC certification (CPT, FSRT, etc.)

Responsibilities

Oversee and manage all aspects of restoration projects including contents inventorying, pack-out, cleaning, storage, and pack-back operations
Perform initial site inspections, develop scopes of work, and ensure timely preparation and submission of detailed estimates
Ensures effective workflow management and maintains timely completion and submission of final paperwork to insurance adjuster(s) upon project completion (goal is to consistently submit < 3 days with no submission greater than 7 days)
Conduct project planning meetings with internal stakeholders
Lead all job planning, scheduling, and resource allocation—including labor, subcontractors, equipment, and materials
Provide expert-level use of project management and contents inventory systems such as PSA, iCat, and Xactimate
Communicate regularly with customers, vendors, insurance adjusters, and internal stakeholders to ensure expectations are met or exceeded
Troubleshoot contents salvageability and/or customer concerns
Ensure technicians package contents safely and securely to prevent damage during transport and handling
Monitor progress against project KPI’s such as job cycle time, margin, targets, and customer satisfaction scores
Manage project budgets by monitoring expenses and ensuring profitability goals are consistently achieved
Prepare reports for internal leadership team
Train, mentor, and supervise production team members including crew leaders, cleaning technicians, warehouse staff, and temporary laborers
Ensure all project documentation, customer updates, and job notes are accurately recorded in the job management system
Oversee production workflow efficiency, safety compliance, and customer satisfaction metrics
Conduct regular field visits and vehicle inspections to ensure adherence to safety, cleanliness, and operational standards
Operate company vehicles, box trucks, trailers, forklifts, pallet jacks, and specialized cleaning equipment as needed