Project Manager

GOLDEN WEST PACKAGING GROUP • Livermore, CA

1d • $75,000 - $90,000 • Onsite

About The Position

This position is responsible for managing and leading customer accounts by managing the execution of all projects from concept to delivery. This role is the primary liaison between sales, finance, design, procurement, production, order fulfillment, and order deployment teams to design, research, make, manage, and process customer orders with the utmost focus on customer satisfaction. This position embodies the core principles of Golden West: Customer Obsessed, being a Great Team Member and being Operationally Excellent.

Requirements

• 5+ years' experience leading and managing customer orders within a CRM; Sales Force experience preferred.
• 3+ years working with a manufacturing company; paper packaging industry experience a plus
• Detailed oriented with strong work ethic
• Results-oriented with a customer-first mindset
• Analytical orientation and thorough process, with strong problem-solving skills
• Collaborative by nature with proven ability to professionally manage conflict by identifying and negotiating mutually beneficial solutions and resolutions
• Adaptable, can quickly adjust and identify appropriate and sound solutions to unexpected situations
• Excellent and proven interpersonal relationship-building skills
• Vendor Management skills, ability to source products through various authorized vendors, proceed with ordering, managing through completion, including tooling, buyouts, dropships, and ink vendors
• Excellent organizational skills with the ability to multitask
• Exceptional written and oral communication skills
• Possess an aptitude with numbers and the ability to understand pricing and cost information
• Possess knowledge-based skills of machine and facilities capabilities and/or willingness to learn
• Effective project management skills with the ability to prioritize and effectively align with customer and business needs
• Strong computer literacy with intermediate skills in Microsoft Office – Outlook, Word, and Excel

Nice To Haves

• paper packaging industry experience a plus

Responsibilities

• Collaborate with sales, design, manufacturing, and logistics department teams to plan, oversee, and manage customer projects from intake to delivery including but not limited to scheduling and materials oversight and accessibility.
• Collaborate with design, pricing, sales, and production teams on new product design requests to manage product design details and ensure Company meets or exceeds customer needs and product specifications.
• Represent the Company to effectively resolve customer inquiries, requests, and/or complaints in a timely manner including use of “Solve by Sundown” guidelines.
• Promote sales and build strong professional relationships with customers by accurately managing orders from start to finish ensuring accurate, on-time, and in-full production and delivery of packaging products and services.
• Stay current on industry trends, techniques, and technologies.
• Self-directed learner and multi-tasker, actively involved in own development through stretch assignments and professional development goals.
• Partner with and advise design and manufacturing teams regarding customer needs to find creative solutions to improve product performance, quality, and/or cost-effectiveness.
• Key liaison with the customer to ensure customer information and order updates are communicated in our Sales Force customer management and order filling systems to ensure all internal team members have the most accurate and current information and customer order data.
• Customarily and regularly exercise discretion and independent sound judgment, solid decision making, and effective interpersonal communication and listening skills regarding general business operations and create and negotiate “win-win” solutions involving any customer issues that may arise.
• Under general supervision, analyze customer order history and/or customer inventory to proactively oversee customer communication, collaboration, and negotiation with customer representatives on order issue resolutions.

Benefits

• medical
• vision
• dental
• life insurance
• 401K plan with employer contribution
• Employee Assistance coverage with full services, including dietary and nutritional services, retirement planning and support services
• 10 paid holidays per year
• Paid time off
• Progressive employee referral program
• Professional development and career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed