Project Manager

Ace Careers Website•Phoenix, AZ

About The Position

Working as an individual contributor and reporting to the President of our Commercial Division, this position is responsible for planning and organizing people and projects related to the Learning and Development program at Ace. This position will work closely with internal senior leadership and allied staff to develop conceptual ideas and data into executable projects, with a focus on driving efficiency and impact across the business.

Requirements

At least 2 years of experience in project management, preferably in a Human Resources or Learning and Development org
Project Management Professional (PMP) Certification
Demonstrated experience coordinating multiple complex projects with numerous stakeholders across various levels of an organization
Excellent communication skills (written and verbal)
Excellent interpersonal and client service skills
Excellent organizational skills and attention to detail
Strong analytical thinking and problem-solving skills
Proficient with project management software/tools (e.g., MS Project, Smartsheet, etc.)
Bachelor’s degree required

Responsibilities

Work with trainers, analysts and Executive stakeholders to document objectives and business cases and timelines
Implement and monitor project execution and communicate the progress of each project, including achievement of project milestones
Coordinate and facilitate project kick-off meetings and regular status meetings, utilizing project status reports with key stakeholders of each project
Promote teamwork, cooperation, and mutual respect among call center staff
Collaborate with team members and supervisors to share insights, best practices, and customer feedback
Work together to achieve team and individual performance targets
Celebrate achievements and milestones together as a team
Foster and promote communication and collaboration across multiple business units and teams as a cross-functional leader
Work with subject matter experts to articulate solution designs and approaches to project execution
Develop and track risk mitigation, change control, change management, communication and quality assurance plans
Manage multiple projects simultaneously and continuously prioritize critical activities
Monitor and manage issue tracking and resolution within and around the project, elevating and communicating issues and roadblocks as needed
Utilize collaboration tools to manage and secure all project communication and information
Develop plans to meet stated project objectives (such as budget, timeline, stakeholders/resources, roles and responsibilities, milestones, etc.)