GB Project Manager

Northstar Restoration Services•Suamico, WI

8d•Onsite

About The Position

The Project Manager is responsible for creating high levels of customer satisfaction by exceeding expectations through exceptional continuous communication and fulfilling the company’s contractual obligations through the timely and profitable delivery of restoration services. This role involves estimating and securing projects to rapidly return customer’s property to pre-loss condition, and facilitating the timely and profitable delivery of all services required, minimizing repairs and downtime following property damage.

Requirements

Minimum of 3–5 years of experience in the restoration, construction, or related service industry.
Proven experience managing projects from initial inspection through completion, including estimating, scheduling, and customer communication.
Demonstrated ability to prepare accurate estimates and manage job costs to meet profitability targets.
Experience working with subcontractors, vendors, and internal teams to coordinate project execution.
Strong understanding of production processes, job site workflows, and quality standards.
Experience using project management and estimating software (e.g., JobTread, DASH, Xactimate, or similar platforms).
Track record of maintaining high levels of customer satisfaction and resolving issues effectively.
Experience in a fast-paced environment requiring strong organizational and time management skills.

Nice To Haves

Prior experience mentoring or supporting field staff is preferred.
Restoration industry certifications (e.g., IICRC) are preferred but not required.

Responsibilities

Maintain a positive and professional attitude with customers, co-workers, and NorthStar contacts.
Ensure estimates and invoices are completed accurately and submitted promptly to support efficient project workflow and client satisfaction.
Maintain strategic relationships with vendors and subcontractors.
Meet profitability targets on managed projects.
Collaborate with Lead Technicians to plan and execute projects to completion.
Conduct property inspections and secure projects with signed Work Service Agreements and agreed payment terms.
Maintain efficient and accurate flow of production paperwork from the job site to administration.
Coordinate resource planning of technicians, laborers, and subcontractors with Lead Technicians.
Maintain market leadership through continuous implementation of state-of-care technology in service delivery.
Coordinate estimates from subcontractors.
Maintain effective communication with customers and all involved parties.
Perform final walk-throughs to obtain Certificates of Completion.
Maintain project files and daily communication in project management software.
Attend and assist in conducting company meetings.
Perform production work as required.
Perform minor repairs on company equipment.
Additional duties as assigned.