Project Manager

NetBrain•Toronto, ON

10d•$85,000 - $100,000•Onsite

About The Position

Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform. NetBrain is looking for a senior implementation project manager to lead client facing projects by working directly with customers to ensure they are led through the deployment/implementation goals successfully to tee the customer up for success. As an Implementation project manager, you have end-to-end accountability for the overall client facing implementation projects. The role requires someone who can drive project teams to specific milestones, while effectively collaborating with key internal and external stakeholders to deliver high quality and predictable outcomes. In this role you will need to have the ability to support multiple lines of business as well as independently manage client projects. You will lead client implementation projects (duration of projects ranging from 30-120+ days), partner with internal cross-functional areas such as Sales and Post-Sales to ensure the implementation is successfully deployed to client’s environment on a timely manner; helping the customer to understand needs and drive time to value.

Requirements

Ability to handle multiple projects simultaneously.
Customer centric, results oriented, self-starter, and able to adjust to changing priorities.
Strong organizational, project management, and time management skills.
Strong listening, verbal, and written communication skills, including virtual presentations.
Ability to work collaboratively and enjoy working in a fast-paced technical environment.
Manages expectations and establishes solid working relationships (internally and externally)
Bachelor’s degree in related technical field, or equivalent experience
3-5+ years of project management and client services experience
3+ years managing ITSM initiatives and/or technical solutions.
Excellent client-facing skills including clarity of verbal and written communication.
Excellent problem-solving skills; able to ensure progress in the face of obstacles.
Proven ability to work in a fast-paced, dynamic environment and deliver results on time.
Ability to achieve results by effectively communicating with other in a team environment.
Ability and comfort in chairing live/virtual meetings; customer facing or internal in nature.
Strong team building, conflict resolution and collaboration skills.
Experience working with technical hardware, networking, and systems applications.
Experience guiding clients through a technology or change management initiative.
Proven experience helping clients adopt best practices and navigate their own organization to help instill change.

Nice To Haves

Active PMP, PRINCE2 or equivalent project management certification
ITIL v3 or 4 Foundation certified
Bilingual proficiency in Mandarin

Responsibilities

Manage multiple concurrent projects, ensuring timely implementations in accordance with prescribed implementation methodology including use cases adoption.
Establish a common understanding of project timeline, milestones, escalation path, and expectations on delivery across internal and external teams.
Assess project issues and identify solutions to meet productivity, quality, and goals.
Collaborate with project team and client to drive Time to Value for standard use cases.
Conduct customer status calls and proactively track, plan, and report on progress including issue and resolution tracking.
Serve as the escalation contact for clients on implementation-related issues; partner with internal team to ensure accurate and timely resolution.
Execute all phases of the project life cycle and leveraging team expertise to accomplish goals.
Maintain detailed project records in support of deployment deliverables and schedules.
Utilize various project management functional areas including resource coordination, plus Scope, Timeline, Risk/Issue, Communications, and Dependency Management.