Project manager with telephone systems (Hybrid- Livonia, MI) || Local only

DMS Vision•Frisco, AL

6h•Hybrid

About The Position

The Project Manager manages moderately complex application development and IT infrastructure projects, typically lasting 6–12 months. This role will support a project implementing a Genesys call center with integration into Salesforce. Genesys experience is not required, but experience with telephone systems and communications implementations is required. The client seeks someone able to explain how they would initiate the project, identify needed information and resources, and apply appropriate project tools and methods. The position facilitates project lifecycle activities, including initiation, kickoff, and Agile ceremonies such as standups, backlog grooming, retrospectives, and story mapping. Project work includes estimating, planning, resourcing, budgeting, development, quality assurance, deployment, and post-production support. The Project Manager may also serve as Scrum Master, coaching the team in Agile execution and supporting process improvement, team empowerment, and engagement.

Requirements

Bachelor's degree in Business Information Systems or a related field.
Seven years of experience working in an IT Project Management role.
Three years of experience managing projects in an Agile environment.
Experience with telephone systems and implementing communications.
Expertise in Microsoft Word, Excel, PowerPoint, and Visio.
Familiarity with Agile engineering practices such as Test Driven Development.

Nice To Haves

PMP or PMI-ACP certification preferred.
Experience with Agile project management tools such as Jira or Rally preferred.
Insurance industry experience is a bonus.
Genesys experience is not required.

Responsibilities

Manage diverse project teams, including cross-functional resources such as developers, quality analysts, business analysts, and project sponsors.
Define the project schedule.
Manage project budget, scope, and risk.
Remove impediments for the project team, with a focus on delivery.
Manage deployment planning and execution.
Provide project status to project and executive team members at all levels.
As Scrum Master, coach the project team in Agile approaches to project execution.
Champion ongoing process improvement initiatives.
Facilitate team empowerment and engagement.
Facilitate project ceremonies.
Facilitate project lifecycle activities such as initiation and kickoff, and ceremonies such as standups, backlog grooming, retrospectives, and story mapping.
Support project activities including estimating, planning, resourcing, budgeting, development, quality assurance, deployment, and post-production support.