Project Manager
About The Position
The Project Manager leads the planning, coordination and execution of complex, cross-functional work across Communications, Marketing, Digital and Research at U.S. Travel. This role manages a portfolio of high-priority initiatives spanning multiple teams and functions, from major one-time efforts, such as the ustravel.org website redesign and brand identity implementation, to recurring programs. This person serves as the central point of coordination across internal teams, agency partners and vendors. They establish clear project governance — plans, roles, timelines and decision points — and manage stakeholder communication throughout. The role brings structure, accountability and transparency to multiple concurrent workstreams while proactively identifying risks, resolving roadblocks and keeping work moving forward.
Requirements
- Bachelor's degree in marketing, communications, business or a related field.
- Minimum of five years of project management experience leading complex, cross-functional marketing, digital or technology initiatives.
- Experience coordinating external agencies, consultants and vendors.
- Strong understanding of website development lifecycles, UX and digital content workflows.
- Proficiency with project management platforms such as Smartsheet, Asana, Monday.com or equivalent.
- Experience working in Agile and traditional project management environments and adapting the approach based on the needs of the project.
- Strong written and verbal communication skills with the ability to communicate effectively with both technical and non-technical stakeholders.
Nice To Haves
- Demonstrated experience managing website redesigns, digital implementations or other enterprise-level projects preferred but not required.
- PMP, Agile certification or equivalent project management training preferred but not required.
Responsibilities
- Manage a portfolio of concurrent projects, including both major one-time initiatives and recurring organizational programs, with significant support for marketing, digital and communications initiatives.
- Lead day-to-day project management for complex, cross-functional initiatives, such as the U.S. Travel website redesign and brand implementation.
- Develop and manage integrated project plans, timelines, milestones, dependencies and governance for these initiatives, including executive reporting.
- Build repeatable planning frameworks for recurring organizational programs, such as major events and seasonal campaigns, so execution improves cycle over cycle while applying tailored governance to one-time strategic projects.
- Facilitate project meetings by preparing agendas, documenting decisions and ensuring timely follow-up on commitments.
- Coordinate cross-functional teams, agency partners and vendors to keep deliverables, approvals and project milestones moving forward.
- Monitor project progress, identify risks and resource constraints, escalate issues as appropriate and support resolution to maintain project momentum.
- Maintain project management tools, dashboards and documentation that provide visibility into project status, milestones and accountability across teams.
- Develop and refine project management processes, templates and best practices to improve efficiency, consistency and collaboration across teams.
- Lead project retrospectives and implement lessons learned to continuously improve project execution and team effectiveness.
Benefits
- Comprehensive healthcare package with fertility coverage.
- Generous paid leave including family leave.
- Routine staff functions and opportunities for social connection.
- Transportation and cell phone benefits.
- Robust wellness initiatives and Employee Assistance Plan (EAP).
- Education and professional development assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
