Project Manager/Sr. Technical Analyst

City of New York•New York, NY

23h

About The Position

The Department of Social Services (DSS), through its Information Technology Services (ITS) organization, is recruiting a Computer Specialist (Software) III to function as a Project Manager/Sr. Technical Analyst supporting the Eligibility Data & Image Transfer System (EDITS) for the MAP/HCSP units. The role provides technical analysis, project management, operational support, and coordination across multiple projects and teams. Applicants must be permanent in the Computer Specialist (Software) civil service title. DSS includes the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). ITS supports the agencies’ daily, emergent, and long-term technology needs and develops and enhances the infrastructure and applications used across their programs. The position is scheduled during normal business hours. Qualification pathways include specified combinations of education and satisfactory full-time software experience, including at least one year as a project leader or major contributor on a complex project. Experience in computer operations, technical support, quality assurance, hardware installation, help desk, or end-user work does not count toward the minimum qualifications. Additional experience is required for placement in Assignment Level IV.

Requirements

Applicants must be permanent in the Computer Specialist (Software) civil service title.
A qualifying education and experience pathway is required for the Computer Specialist (Software) title: a bachelor's degree including or supplemented by 24 semester credits in computer science or a related computer field, plus two years of satisfactory full-time software experience; or a high school diploma or equivalent plus six years of such experience; or a satisfactory equivalent combination of education and experience.
The required software experience must be in areas such as designing, programming, debugging, maintaining, implementing, or enhancing computer software applications; systems programming; systems analysis and design; data communication software; or database design and programming.
All candidates must have a high school diploma or equivalent and at least one year of satisfactory full-time software experience as a project leader or major contributor on a complex project.
Candidates must explain in detail how their experience qualifies as project leader or major contributor experience.
Experience in computer operations, technical support, quality assurance, hardware installation, help desk, or as an end user is not accepted toward the minimum qualification requirements.
For Assignment Level IV placement, candidates must additionally have one year of satisfactory project-leader or major-contributor experience on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or online applications programming.

Responsibilities

Provide technical analysis, project management, operational support, and coordination across multiple projects and teams.
Supervise the day-to-day activities of assigned technical analysts and testing staff; allocate resources and assign tasks.
Gather, analyze, and document business and functional requirements.
Document technical workflows and identify opportunities for system improvement.
Review New York State WMS requirements and determine their impact on EDITS.
Lead State-related interfaces and activities involving EDITS development.
Manage the development, testing, and implementation of EDITS-related forms.
Develop and oversee structured user test plans.
Support daily production activities and troubleshoot ongoing system anomalies.
Coordinate and resolve complex issues related to Medicaid systems.
Coordinate meetings, agendas, meeting minutes, and action items.
Represent DSS ITS in meetings with senior-level New York State staff.