Project Manager, Software Operations

Nuro • Mountain View, CA

3d

About The Position

Nuro is seeking a Project Manager, Software Operations for a 12-month embedded role. This position focuses on improving processes, procedures, and classification frameworks within the software operations team. The ideal candidate will have a passion for identifying and fixing issues, creating usable documentation, and ensuring quality at scale. You will work closely with the in-house team and an offshore QC vendor, reporting directly to the Head of Software Operations. This role offers autonomy and a direct line to leadership, with the opportunity to make a significant impact on the reliability of Nuro's autonomy software.

Requirements

• 4+ years in project management, operations, process design, or QA in a software or tech environment.
• A track record of improving procedures, rubrics, or classification frameworks, not just executing against them.
• Sharp pattern recognition and the communication skills to turn observations into clear recommendations.
• Strong written communication: your procedures and rubrics leave no room for misreading.
• Comfort with tools like Notion, Confluence, Airtable, Jira, or similar.

Nice To Haves

• Experience in robotics, autonomy, mapping, or visual software environments.
• Familiarity with U.S. roadways and driving behavior.
• Experience coordinating offshore or distributed contractor teams.
• A background in taxonomy, ontology, or classification system design.
• Experience running inter-rater reliability or calibration programs.

Responsibilities

• Turn vague or inconsistent QC procedures into something anyone can execute confidently.
• Close the gaps where rubrics meet reality and real-world cases don't fit neatly into the framework.
• Keep every change traceable so the team always knows what improved and why.
• Audit the classification framework for defects, labeling outputs, and operational findings.
• Resolve ambiguity and overlap so the taxonomy reflects how the work actually happens.
• Catch and correct drift before it quietly undermines consistency.
• Learn the workflow from the inside: tools, handoffs, edge cases, and the friction nobody has documented yet.
• Surface patterns only visible up close: the skipped steps, the inconsistent calls, the rubric that doesn't quite fit.
• Turn those observations into a regular cadence of clear, actionable recommendations to leadership.
• Keep the offshore QC team current on procedures, rubrics, and taxonomy.
• Run calibration sessions that close the gap between how standards are written and how they're applied.
• Build relationships with vendor account managers so problems surface early, not late.
• Own documentation that is clear, current, and built to outlast any one person.
• Roll out changes so they land consistently across every team that needs them.

Benefits

• Base pay is one part of your total compensation package.
• Celebrates differences and is committed to a diverse workplace that fosters inclusion and psychological safety for all employees.
• Equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed