Project Manager, Software Operations

Nuro•Mountain View, CA

5h•$99,000 - $149,300

About The Position

Nuro is seeking a Project Manager for Software Operations to join their team. This role is ideal for someone passionate about process improvement, finding and fixing inefficiencies, and ensuring the quality of autonomy software. The successful candidate will work closely with the in-house QC team and an offshore vendor to refine procedures, rubrics, and classification frameworks. This position offers autonomy, direct access to leadership, and the opportunity to make a tangible impact on a product that matters. The Software Operations team is responsible for quality control, tool testing, and bug reproduction within Nuro's labeling workflows. The Project Manager will learn these processes firsthand and contribute to building scalable systems for quality assurance. The role involves embedded observation within the team's workflow to identify areas for improvement, documenting these findings, and translating them into actionable recommendations for leadership. Additionally, the Project Manager will ensure alignment with the offshore QC vendor, maintaining consistent quality standards across all operations. The goal is to create clear, usable documentation and robust systems that support the development of Nuro's autonomy software.

Requirements

4+ years in project management, operations, process design, or QA in a software or tech environment.
A track record of improving procedures, rubrics, or classification frameworks, not just executing against them.
Sharp pattern recognition and the communication skills to turn observations into clear recommendations.
Strong written communication: your procedures and rubrics leave no room for misreading.
Comfort with tools like Notion, Confluence, Airtable, Jira, or similar.

Nice To Haves

Experience in robotics, autonomy, mapping, or visual software environments.
Familiarity with U.S. roadways and driving behavior.
Experience coordinating offshore or distributed contractor teams.
A background in taxonomy, ontology, or classification system design.
Experience running inter-rater reliability or calibration programs.

Responsibilities

Turn vague or inconsistent QC procedures into something anyone can execute confidently.
Close the gaps where rubrics meet reality and real-world cases don't fit neatly into the framework.
Keep every change traceable so the team always knows what improved and why.
Audit the classification framework for defects, labeling outputs, and operational findings.
Resolve ambiguity and overlap so the taxonomy reflects how the work actually happens.
Catch and correct drift before it quietly undermines consistency.
Learn the workflow from the inside: tools, handoffs, edge cases, and the friction nobody has documented yet.
Surface patterns only visible up close: the skipped steps, the inconsistent calls, the rubric that doesn't quite fit.
Turn those observations into a regular cadence of clear, actionable recommendations to leadership.
Keep the offshore QC team current on procedures, rubrics, and taxonomy.
Run calibration sessions that close the gap between how standards are written and how they're applied.
Build relationships with vendor account managers so problems surface early, not late.
Own documentation that is clear, current, and built to outlast any one person.
Roll out changes so they land consistently across every team that needs them.