Manager, Project Operations

Exol

16h•$120,750 - $177,100•Remote

About The Position

Symbotic is seeking a Manager, Project Operations to lead Regional Project Coordinators supporting Project Directors and Project Managers across its deployment portfolio. The role is part of the Project Management Office and is responsible for operational health and continuous improvement of Stage Gate governance, Comprehensive Risk Assessment Management (CRAM), reporting, and action follow-up. The PMO supports Project Execution by establishing operating mechanisms that improve predictable delivery, including standardized governance, cross-functional coordination, portfolio transparency, and continuous improvement. This role helps clarify ownership, improve decision cycles, and implement scalable systems and ways of working that support organizational priorities. The position leads a distributed coordinator team and owns execution-stage governance, reporting cadence, portfolio-level visibility, tools and procedures, documentation, compliance audits, and process improvements. Travel of up to 30% may be required, including travel to client locations and company headquarters. Employees need a valid driver's license and the ability to drive and/or fly. Business travel expenses are reimbursed according to program guidelines; a personal credit card may be needed, including during onboarding before a corporate card is issued.

Requirements

Bachelor's degree or equivalent work experience.
At least 5 years of experience in Program Management, PMO Operations, Project Management, or related work within complex, multi-site project environments.
At least 2 years of direct people management experience.
Track record of leading, mentoring, and developing remote or geographically distributed teams.
Practical expertise in stage-gate or phase-gate project governance, milestone gating, formal risk and issue management, and governance or compliance metrics.
Ability to partner effectively with senior leaders and cross-functional stakeholders.
Advanced proficiency with Excel.
Experience with project management, reporting, and workflow tools such as Smartsheet, Jira, SharePoint, Tableau, or other BI platforms.
Valid driver's license and ability to drive and/or fly to client locations and company headquarters.

Nice To Haves

Experience with warehouse automation, industrial systems integration, construction, capital project delivery, or audit readiness.
PMP or CAPM certification.

Responsibilities

Lead, mentor, and develop a distributed team of Regional Project Coordinators supporting complex automation deployments across multiple programs and regions.
Own and continuously improve execution-stage Stage Gate and CRAM processes, including governance, readiness criteria, documentation, risk management, and follow-through across the deployment portfolio.
Oversee regional operating and reporting cadence, including status updates, milestone scorecards, action tracking, and escalation of blocked deliverables or at-risk gates.
Partner with Project Directors, Regional Deployment Leads, Supply Chain leadership, and other cross-functional stakeholders to align priorities and support critical site deployment milestones.
Consolidate regional status, milestone, and risk information into portfolio-level dashboards and operational reviews that provide actionable visibility to senior leadership.
Own team tools, standard operating procedures, templates, and workflows, and drive improvements across Smartsheet, SharePoint, Excel, Jira, and BI platforms.
Lead project documentation and compliance audits, identify recurring execution bottlenecks, and drive cross-functional process improvements that strengthen audit readiness and operational consistency.