Project Manager - Restoration

Paul Davis Emergency Services•Spokane Valley, WA

8d•Onsite

About The Position

Serve your community when it needs it the most. Scope and manage restoration projects. Communicate with clients and adjusters. Help identify and manage subtrades and staff on projects. Manage project margins. Celebrate completion of projects with homeowners, grateful to be back in their homes and businesses, along with your Project Managers and office team members. Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada. We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Requirements

Ability to clearly deliver truth and give certainty when property owners need it most
Proficient with variety of current technology
Career emphasis on learning and continuing education
Sound planning and organizational skills
Excellent communication and presentation skills
Valid Driver’s license and satisfactory driving record required
Bachelor’s Degree or equivalent relevant experience
Previous project management experience is an asset, including certifications in water, fire, mold, trauma and Lead.
If limited experience but you meet all qualifications, we will invest in your training.

Nice To Haves

certifications in water, fire, mold, trauma and Lead

Responsibilities

Serve your community when it needs it the most
Scope and manage restoration projects
Communicate with clients and adjusters
Help identify and manage subtrades and staff on projects
Manage project margins
Celebrate completion of projects with homeowners, grateful to be back in their homes and businesses, along with your Project Managers and office team members
Meet operational objectives of: Sales, Gross Margin, Brand Experience
Track metrics during bi-weekly GS&R such as Net Promoter Score of 60
Profitably scope estimates
Sign projects to get started
Communicate and document any change orders and insurance supplements
Ensure project completes within profit range and service level agreements are hit
Participate in the on-call rotation, requiring evening and weekend point of contact for any new losses, as determined by the rotating schedule.
Participate in local community events
Establish relationships with business owners, insurance professionals, and TPA's
Seek partnerships to improve performance of the team