Project Manager - Repair & Refurbishment

PlanITROI LLC•Youngsville, NC

10d•Onsite

About The Position

PlanITROI is seeking a project manager to build and lead execution discipline across priority Center of Excellence (COE) projects at its repair and refurbishment facility in Youngsville, North Carolina. The role drives projects from approved scope through completion, coordinating functional and technical owners while those owners retain accountability for their solutions and deliverables. The position works closely with on-site Operations, off-site SG&A teams—including IS, IT, and Purchasing—and external vendors, generally influencing without direct authority. The portfolio includes repair-area redesign and expansion, repair productivity initiatives, parts management and automation, an AI Visual Identification System pilot and potential rollout, warehouse layout and material-flow optimization, and a future controlled pilot of humanoid robots or other physical AI options. Additional initiatives may include WMS automation and data integrity, AI-assisted technician training, automated inspection, finished-goods and shipping automation, workforce development, technician recruitment, and research with NC State University. The project manager facilitates scope, deliverables, owners, milestones, dependencies, acceptance criteria, budgets, risks, and leadership approvals. They maintain a shared portfolio dashboard and weekly reporting, manage vendors, identify blockers, coordinate recovery actions, and escalate decisions. They also spend time on the repair floor and in the warehouse validating progress and ensuring improvements can be implemented without disrupting production. Projects begin with an owner-approved business case and close with formal acceptance and a benefits handoff to the functional owner. Success is measured by predictable execution, milestone delivery, budget discipline, visibility, and issue resolution; project value and EBITDA impact inform portfolio priorities. The role is based at PlanITROI’s facility in Youngsville, North Carolina. PlanITROI is a founder-led company with more than 25 years of experience recovering value from retired IT devices through reuse, repair, refurbishment, and IT lifecycle services.

Requirements

At least 5 years leading operational, manufacturing facility, or process-improvement projects from start to finish.
Experience in electronics repair or refurbishment, manufacturing, warehousing, or reverse logistics.
A Lean Six Sigma, industrial engineering, or PMP background.
Experience coordinating facility-layout, workstation, or material-flow projects with operational and technical subject-matter experts.
Experience managing outside vendors and contractors to targets and contracts.
Command of schedules, budgets, project tracking tools, and technology.
Practical use of AI and automation tools to improve project planning, reporting, coordination, and follow-through.
Ability and confidence to hold people accountable without direct authority.
A record of driving deliverables from technical experts in IT, IS, AI, or robotics without assuming ownership of their technical designs.
Comfort working on a production floor and in an operational facility.
Demonstrated delivery of operational projects, including schedules, budgets, people, and measurable results.

Nice To Haves

Exposure to computer vision, RFID, automation, or robotics projects; helpful but not required.
Experience working with university research programs.

Responsibilities

Drive approved COE projects from scope through completion, keeping delivery on time and within budget.
Facilitate project scope, deliverables, accountable owners, milestones, dependencies, acceptance criteria, and leadership approvals with functional experts.
Coordinate Operations, IS, IT, Purchasing, technical specialists, engineering experts, university partners, and outside vendors around clear commitments.
Lead planning and execution coordination for repair-area expansion and redesign while production continues.
Coordinate repair-ramp and productivity initiatives intended to increase repairs per technician and sellable finished goods, while reducing rework and improving quality.
Drive coordination of approved parts-management improvements, including OEM part-number accuracy, purchasing automation, inventory organization, and parts availability.
Manage coordination of the Receiving (ROE) AI Visual Identification pilot, validate results against technical acceptance criteria, and coordinate any approved expansion.
Coordinate evaluation, approval, and implementation of warehouse layout and material-flow improvements from receiving through outbound shipping.
Coordinate a controlled, technically led humanoid robot or physical AI pilot, tracking safety, reliability, costs, milestones, and go/no-go decisions.
Maintain approved budgets, flag variances and risks, and work with Finance and project sponsors to track business cases and verified benefits.
Onboard and manage vendors against clear targets and unit-level reporting.
Identify blockers and dependencies early, assign resolution owners, track corrective actions, and escalate unresolved decisions, ownership, or resource conflicts.
Spend time in the repair area and warehouse to validate progress and confirm operational improvements can be implemented without disrupting output.
Maintain a shared portfolio dashboard showing status, owners, milestones, spend, benefits, dependencies, risks, decisions, recovery plans, and completed deliverables.
Provide weekly reporting on completed, late, over-budget, and blocked work; recovery ownership; leadership decisions needed; and upcoming commitments.
Maintain one project management system with approved budgets, milestones, owners, dependencies, issue logs, and weekly reviews across the prioritized portfolio.
Coordinate visibility and accountability for future initiatives, including data integrity and WMS automation, AI-assisted repair training, automated inspection, shipping automation, workforce development, technician recruitment, and NC State University research.
Close projects with formal owner acceptance and hand off benefits tracking to functional owners.