Project Manager, Professional Services

PTC•USA-HO-Georgia, GA

22h•$120,000 - $140,000•Hybrid

About The Position

PTC is a global software company that powers how products are designed, built, serviced, and operated across various industries. The company is seeking a Project Manager for its Professional Services PMO organization. This role involves leading consulting services projects for a diverse client base, managing project financials, schedules, quality, and resources. PTC has a fast-paced, driven, and self-reliant culture, emphasizing opportunities for team members to explore, learn, and grow.

Requirements

Bachelor’s degree
3 – 6 years of Project Management experience
Availability for 25% of onsite travel to customer sites within the America’s.

Nice To Haves

Knowledge of and experience with industry-specific processes in Aerospace and Defense, Medical Device, High-tech Electronics, or Heavy Equipment manufacture
Knowledge of and experience with after-market service and supply-chain operation
Experience with Service Lifecycle Management (Service Parts Planning, Field Services) solution implementation.
Experience with Cloud-based, Software as a Service offerings.
Demonstrated experience working in heavily regulated industries and environments
Experience with Certinia
PMP Certification

Responsibilities

Lead and manage multiple projects to ensure the realization of value, quality, and on-time delivery of defined scope.
Lead a full project lifecycle leveraging either the traditional PMI Process or Scrum/Agile approach.
Work as a liaison within the Global Services organization, and interface with R&D, Service Lifecycle Management Segment, Technical Support, Workforce Management, and all extended organizations to ensure proper scope, resource pools, and key dependencies are defined and developed.
Identify and schedule project deliverables, milestones, and required tasks, providing early visibility to schedules/milestones that are at risk.
Build detailed project plans and schedules, independently managing day-to-day operational tactical aspects of multiple projects.
Coordinate and facilitate communications with management and across teams.
Maintain product knowledge to increase efficiency in delivery of products.
Organize and lead business requirements and design sessions with key stakeholders and technology teams.
Work in conjunction with customers to analyze, design, and develop requirements.
Own contractual documents and manage contract changes.
Jointly work with partners and support partner projects as needed.
Maintain active engagement with existing customer base to ensure retention.
Provide leadership and guidance to delivery teams and customer teams.
Operate and participate in customer steering committees.
Plan, direct, and lead project activities to ensure PTC’s technology solutions transform how clients create and service their products.
Define, align, and document client vision and strategies (Roadmaps), and define joint program (PTC-client) organizations, including governance models involving executives from both PTC and the client.
Identify new business opportunities within the client and provide them to the business development team.
Generate project growth within the current project by expanding scope or defining and developing the next step of the Client Roadmap.
Own the financials of their project, including cost, revenue, margin, and investment.
Provide a multi-quarter forecast reflecting the revenue, margin, and cost of the current project.
Work closely with Sales and business development to craft comprehensive account plans, strategies, and financial models.
Manage an effective and profitable business engagement with potential for growth.
Responsible for delivering client satisfaction leading to long-term client relationships and growth.
Manage all business forecasting, including revenue, margin, free-work, bookings, and Estimate-at-Completion on a weekly basis.
Own and drive all escalations of technical, resource, and strategic issues across the client and internal PTC ecosystem.
Ensure strategic initiatives are prioritized and delivered successfully.
Implement Portfolio management and good practices.
Provide oversight of key projects ensuring consistency of approach.
Mentor and coach delivery team members as necessary.
Provide enterprise-wide best practice approaches such as governance, resourcing, risk management, and planning.