Project Manager, Process Integration

Conectiv Supply Chain Solutions, Inc.•Memphis, TN

2h•Onsite

About The Position

This role is responsible for leading concurrent customer-facing and internal projects from planning through go-live, hyper-care, and operational handoff. This role manages scope, timelines, dependencies, deliverables, risks, documentation, stakeholder alignment, and operational readiness to ensure successful delivery against business and customer commitments. Manage all necessary status and escalation communication throughout the quality of deliverables to support management requirements.

Requirements

Bachelor's degree or equivalent experience.
Supply chain graduates with approximately two years of experience and/or preferably MBA graduates.
5+ years of project management experience, including project planning, execution, stakeholder coordination, and delivery management.
Competent and proficient understanding of PC platforms and software, such as MS Word, Excel, PowerPoint, and Windows, Teams.
Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.
Strong familiarity with project management software, such as MS Project.
Strong organizational, analytical, problem-solving, written communication, and verbal communication skills.
Ability to manage multiple priorities, deadlines, risks, and stakeholder expectations in a fast-paced environment.
Maintain accurate project documentation, track milestones, prepare Steering Committee updates, and facilitate post-implementation reviews.
Ability to react to project adjustments and alterations promptly and efficiently.
Experience working both independently and in a team-oriented and collaborative environment.

Nice To Haves

Supply chain, logistics, distribution, operations, or related experience.
Platform governance, systems ownership, business process improvement, or system implementation experience.
Experience supporting UAT, integrations, data readiness, cutover planning, post-go-live support, or PMP certification.

Responsibilities

Manage a portfolio of concurrent projects with defined scope, timelines, dependencies, deliverables, risks, and success criteria.
Develop and maintain project plans, milestones, critical path tracking, risk mitigation strategies, dashboards, and status reporting.
Lead structured customer-facing and internal requirements-gathering sessions to define, validate, and confirm project scope.
Establish and maintain strong client relationships through consistent communication, expectation management, and delivery against commitments.
Drive cross-functional coordination across Operations, IT, Engineering, Commercial, and other stakeholders by clarifying ownership, expectations, and success criteria.
Provide clear project status updates, risk assessments, escalation communications, and executive summaries.
Solve problems, remove barriers, and deliver value-added solutions that support successful project outcomes.
Manage scope changes, trade-offs, dependencies, and risks to protect delivery commitments and business priorities.
Maintain accurate project documentation, track milestones, prepare Steering Committee updates, and facilitate post-implementation reviews.
Establish project governance frameworks, escalation matrices, Go/No-Go criteria, approval authorities, and RACI matrices.
Conduct complexity and staffing assessments; assign a Single Point of Accountability; seek resource adjustments where needed.
Ensure workstream leads remain engaged in requirements gathering, BRD review, UAT design, UAT testing, cutover, and hyper-care.
Facilitate process-to-system workshops and document workflows, process maps, exceptions, requirements, and formal SME sign-offs.
Develop, document, and benchmark implementation processess, including SOPs for each project and applicable workstream.
Define test scenarios, UAT ownership, acceptance criteria, and defect thresholds; coordinate UAT cycles and defect resolution.
Validate file types, data flows, and integrations end-to-end; maintain file readiness matrices and secure business/customer sign-offs.
Maintain executive summary dashboards, track risks, blockers, and milestones, and escalate issues early with recommended actions.
Define rollback triggers, ownership, procedures, and decision criteria; document and test rollback plans where applicable.
Coordinate cutover planning, go-live validation, operational handoff, issue management, and post-launch hyper-care support.