Project Manager Preclinical

Discovery Life Sciences • Malden, MA

1d • Onsite

About The Position

Discovery Life Sciences (Discovery) is a leading provider of highly characterized human biospecimens and cellular starting materials to advance cell and gene therapy and precision medicine programs for cancer, infectious disease, and other complex conditions. We routinely manage hundreds of studies and expertly test thousands of biospecimens simultaneously. Leading biopharma, diagnostic and academic institutions trust us to quickly deliver high-quality biospecimens and reliable, reproducible biomarker data, so they can outpace their competition and push the leading edge of innovation using our Science at your Service TM business model. Discovery Life Sciences is seeking a Project Manager to support the execution of low to moderately complex Preclinical ADME projects. This role works as a liaison between the customer and the internal Operations teams to determine the feasibility of customer requests, as well as coordinate, process and fulfill customer orders. This role puts heavy emphasis on building strong relationships with specific customer accounts, as well as providing a high quality of service level for those accounts. This role will also be responsible for managing and maintaining the success of deliverables for a specific portfolio of accounts.

Requirements

• Minimum BS/BA degree in biotechnology, molecular/cell biology or a related field preferred along with demonstrated industry experience.
• 3 years of project management OR laboratory experience preferred.
• Prior experience in a customer-facing role responsible for managing customer relationships desired.
• Strong interpersonal and communications skills as well as a good sense of organization.
• Self-starter who can work well independently on assigned tasks as well as being a contributor to team goals and initiatives.
• Demonstrated ability to perform efficiently in a fast-paced, technical, low-acceptable error rate workplace.
• Demonstrated capabilities in application of standard software platforms (Microsoft applications) to achieve daily responsibilities.

Nice To Haves

• Project Management Professional (PMP), preferred.
• Applied experience in the use of Salesforce or Sample Management systems is a plus.

Responsibilities

• Maintain strong relationships with customers with the goal of becoming a trusted advisor and partner.
• Act as the primary points of contact, along with the Business Development Director (BDD), for day-to-day customer engagement.
• Develop a strong understanding of the customer’s business goals and challenges in order to effectively advocate and communicate customer’s needs to internal teams.
• Provide product knowledge and industry guidance on best practices to effectively leverage Discovery’s offerings/experience for the benefit of the customer.
• Provide a high level of quality service to customers through quick response times, escalating urgent issues internally in a timely manner, and going the extra mile to help fulfill key accounts’ needs
• Create quotes as assigned by the BDDs, and close out purchase orders in Salesforce.
• Actively follow up on expiring quotes to ensure customers are receiving the product they need in a timely fashion.
• Communicate effectively with internal teams to accurately convey customers’ requests within the context of established workflows
• Manage internal escalations to the appropriate team member(s) in order to proactively address them and ensure they are taken to resolution
• Identify trends in orders to offer suggestions to improve the customer experience
• Track and monitor key milestones and decision points to drive delivery of project objectives
• Coordinate all activities required to complete the project or task through the team and ensure its timely completion, ensuring current policies and practices are followed, and accurate documentation is kept
• Responsible for onboarding customers
• Facilitate meetings, as needed, with both internal teams and the customers to drive cross-functional communication, timely and effective decision making, and successful execution of project objectives
• Generate and ensure the quality of product inventory reports, and other customer facing reports as needed

Benefits

• Competitive salary and benefits package options, including a free dental, vision package, life insurance, and disability coverage which start on your first day of employment.
• 401(k) match program which starts on your first day of employment.
• Time away from work (Generous vacation and paid time off, paid parental leave, paid family leave, etc.).
• Professional development opportunities and reimbursement for relevant certifications and tuition.
• Collaborative and inclusive work environment that values diversity.
• Team-building activities and social events.
• Employee Referral Program and Colleague Recognition Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree