Project Manager, Operations (Labor Planning) - Hybrid

XPO•Ann Arbor, MI

2d•Hybrid

About The Position

The Project Manager, Operations (Labor Planning) role at XPO involves creating and managing project plans, partnering with stakeholders to identify labor planning opportunities, and coordinating the implementation of labor planning tools and processes. The role requires translating operational needs into business requirements, utilizing data analysis for decision-making, and managing projects through completion. Responsibilities also include facilitating meetings, developing change management plans, training initiatives, and building cross-functional relationships. The position supports other project managers and team members as needed.

Requirements

Bachelor’s degree in Business, Operations Management, Human Resources or a related field, or equivalent related work or military experience
1 year of experience in project management, operations or human resources, preferably in logistics or manufacturing
Project management experience including responsibility for project plans, timelines, risks, deliverables and stakeholder communication
Excellent communication and leadership skills
Experience with Microsoft Office (Word, Excel and PowerPoint)

Nice To Haves

PMP certification
Experience in transportation, logistics, service center operations or less-than-truckload freight
Experience with labor planning, labor management systems, workforce planning tools or HR systems
Experience with Microsoft Project, Smartsheet or another project and portfolio management platform
Knowledge of process improvement, change management and operational implementation methodologies
Experience developing training materials, standard work and executive-level presentations
Self-motivated, results-oriented work style with sound judgment in complex or urgent situations

Responsibilities

Create and manage cohesive project plans with clear scope, milestones, critical paths, task dependencies, resource needs, risks, issues and mitigation actions.
Partner with business process owners and cross-functional stakeholders to identify, define and prioritize labor planning opportunities that support staffing, service, productivity, cost, quality and safety objectives.
Coordinate the design, development, testing, pilot and implementation of labor planning tools, system enhancements, processes and programs.
Translate operational needs into business requirements, process flows, user stories, wireframes and implementation plans in collaboration with business and technology partners.
Use operational KPIs, reporting, data mining and analysis to scope opportunities, monitor project performance, identify gaps and support data-driven decisions.
Manage projects through completion, track deliverables and expected benefits, and escalate roadblocks, bottlenecks or decisions requiring leadership support.
Facilitate project meetings, document decisions and action items, and provide concise status updates to project teams, field stakeholders and senior leaders.
Develop and execute change-management plans, including stakeholder communication, training, adoption support and reinforcement activities.
Serve as an active trainer and change agent for labor management initiatives, ensuring solutions are practical, scalable and sustainable for field operations.
Build strong working relationships across Engineering, Operations, Human Resources, Technology, Safety and other centers of excellence.
Conduct post-implementation reviews and audits to evaluate adoption, effectiveness, savings and opportunities for continuous improvement.
Develop presentations that clearly communicate project status, solution components, risks, business impact and recommendations.
Support other project managers and team members as business priorities require.