Project Manager, Operations and Systems

H&R Block•Remote, OH

34d•$62,800 - $94,200

About The Position

In this role, you will lead projects that improve how work gets done, strengthen the technology that supports our teams, and turn data into meaningful business recommendations. This position sits at the intersection of Project Management and Business Analysis within the operations department. You'll partner with leaders, technology teams, vendors, and operational stakeholders to identify opportunities, solve problems, improve processes, and deliver solutions from concept through implementation.

Requirements

Bachelor’s degree in a related field, or an equivalent combination of education and relevant work experience
Three or more years of experience with Application Programming Interfaces (APIs), system integrations, automation, or connected business systems
Demonstrated experience managing projects from initiation through implementation, including timelines, priorities, deadlines, and results
Experience gathering requirements, managing stakeholders, and balancing multiple priorities
Ability to analyze data, identify trends, and translate findings into clear, actionable recommendations
Strong understanding of how systems exchange data and support business processes
Ability to communicate technical concepts and project updates to both technical and non-technical audiences
Strong problem-solving, decision-making, facilitation, and presentation skills
Ability to work independently while collaborating effectively across teams

Nice To Haves

Power BI reporting and dashboard development
Case management systems or customer service platforms
Consulting or process improvement environments
Human Resources operations
Tax, financial services, or highly regulated industries
Artificial Intelligence tools and platforms
Project Management methodologies such as Agile, Scrum, Waterfall, or hybrid approaches

Responsibilities

Lead multiple projects from planning through completion, ensuring timelines, milestones, risks, and stakeholder communications are effectively managed.
Analyze operational data and trends using Microsoft Excel, case management system, and other reporting tools to identify opportunities for improvement and make actionable recommendations.
Create and maintain reports, dashboards, and analytics that provide visibility into performance, workload trends, and business outcomes.
Partner with stakeholders to understand operational business needs, document requirements, and translate those needs into practical solutions.
Support and enhance case management and operational business systems, including troubleshooting issues, coordinating system updates, and providing user support.
Assist with the implementation, testing, and optimization of an employee service platform that supports tickets, chat, and phone interactions.
Document operational processes and develop training materials that help teams adopt new tools and best practices.
Identify and drive process improvements that increase efficiency, consistency, and service quality.
Collaborate with internal and external partners to deliver projects that create measurable business value.