Project Manager, Marketing

Beth Israel Lahey Health

4d•Onsite

About The Position

The Project Manager, Marketing is a key member of the Beth Israel Lahey Health (BILH) Marketing team, supporting the development and execution of strategies for BILH hospitals, system departments/services, and business units. This individual is responsible for collaborating with partners and internal clients and directing routine and complex projects simultaneously by utilizing the tools, techniques, and methodology of professional project management fundamentals to meet the current and anticipated needs of the organization. Achieves operational objectives by preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining process improvements; and implementing change. This individual identifies and addresses process improvement opportunities to ensure accurate and timely delivery of strategic priorities.

Requirements

Bachelor’s degree in Business, Healthcare, Organizational Management, Quality, Marketing or a related field is required.
A minimum of 5 years in project management, performance improvement, process improvement, consulting, marketing, or related field required.
Working knowledge of project management methodologies.
Demonstrated skills and experience developing trusted business relationships and managing stakeholders at all leadership levels.
Highly organized and able to manage multiple priorities in a dynamic environment.
Service-oriented with excellent customer relationship management skills
Excellent oral, written, and visual communication skills.
Strong ability to manipulate, synthesize, and present quantitative data.
Ability to work effectively with cross-functional teams, ensuring collaboration and partnership.

Nice To Haves

Project Management Professional (PMP) preferred.
Excellent analytical skills.
Exceptional skills with Microsoft Office applications.
Strong proven leadership, project management, and execution skills.
Superb communication skills, both written and verbal.
Demonstrated change agent, self-starter, and team player.
Able to work independently and handle multiple priorities.
Capable of leading the charge (sometimes from behind) and thinking "out of the box".
Comfortable challenging the status quo while able to work diplomatically to keep stakeholders engaged.
Understands context of assignments and tasks and able to be flexible and adaptable to changing roles and priorities.
Serve as a role model by integrating quality customer service skills, leadership skills, and communication skills when interfacing with colleagues
Experience working in a culture characterized by creative problem solving, open communication, and agility.
Experience working in a large, complex healthcare organization.
Willingness and ability to commute to the central office location as needed.

Responsibilities

Manages complex projects and responds quickly to changing issues and priorities involving multiple departments and stakeholders.
Develops solutions that are feasible, cost-effective, and acceptable to the present stakeholders.
Supports a diverse portfolio of projects, spanning domains including but not limited to marketing campaigns, digital experience initiatives, routine operational projects, and process improvement initiatives.
Provides subject matter expertise for project management to project teams.
Attends project team meetings to provide guidance, mentoring, and coaching staff on the day-to-day project management methods
Drives projects and programs, taking full account of obstacles, opposition, and differing stakeholder priorities.
Acts as a champion for business process changes; acts behind the scenes to craft solutions for issues related or tangential to the project.
Demonstrates superior collaboration skills and techniques, which appropriately define alternate solutions and create lasting, productive partnerships
Actively participates in cross-functional groups to solve problems across projects.
Utilizes a network of relationships to collect and disseminate information, build support, and secure buy-in for desired objectives.
Demonstrates a high level of personal and professional integrity.
Possesses a strong work ethic with the ability to take initiative, as well as work collaboratively and contribute to a positive team environment.
Works with a high degree of independence, while possessing strong judgment as to when to escalate concerns to leadership
Develops workplans and other key tools to ensure projects stay within scope, on budget, and on time, while achieving project goals.
Communicates with stakeholders regarding project status.
Develops supporting materials, including memoranda, presentations, and analyses to support the implementation and monitoring of key marketing and communications initiatives.
Reports on progress against goals to both internal as well as external audiences.
Performs and/or supports quantitative analyses to inform decision-making and monitor progress against goals.
Develops dashboards, pro formas, and other key analyses to measure and monitor impact.
Supports the tracking and reporting of integration milestones.