Project Manager, Interconnections (hybrid schedule)
About The Position
The Project Manager (Customer Care) leads construction activities for customer work, including New Customer Connect Large Projects and DER/Solar Projects. The role manages projects across utility infrastructure segments, including overhead, substation, underground, TNVs, SNVs, SCs, and Customer Stations, with responsibility for schedules and budgets. The Project Manager advises project teams on project progress and financial status, coordinates with customers and internal teams, oversees equipment, invoicing, and payments, and works with the Engineering Department’s Rights Team and Legal Department on licenses and easements. The position requires a bachelor’s degree in Business Administration, Engineering, or a closely related discipline and at least five years of progressively responsible hands-on experience that includes project-related management and electrical infrastructure experience. Experience in a regulated environment is highly preferred. The role has a hybrid schedule when approved, with at least three office days per week under current guidelines, including Tuesdays and Wednesdays; employees must be able to work up to five days in the office if needed. Travel between Massachusetts, Connecticut, and New Hampshire may be necessary. The employee must also be available for emergency restoration assignments as required.
Requirements
- Bachelor’s degree in Business Administration, Engineering, or another closely related discipline.
- At least five years of progressively responsible hands-on experience, including project-related management and experience with electrical infrastructure.
- Understanding of electrical utility infrastructure, including overhead, underground, substations, TNVs, SNVs, Customer Stations, and SCs.
- Strong project management skills, including the ability to draw sound conclusions and act decisively.
- Demonstrated safety professionalism.
- Ability to see the big picture and remain customer-centric.
- Strategic and tactical project management skills, including handling multiple projects of varying complexity.
- Strong attention to detail and ability to be thorough and precise.
- Ability to work and communicate effectively with multiple levels of an organization.
- Ability to function as a team leader and team member.
- Strong customer service orientation.
- Strong functional understanding of computerized business systems.
- Demonstrated skill with applications, specifically Maximo, Power Track, PowerClerk, Omni, Adept, and iTOA.
- Ability to multitask and shift among multiple priorities simultaneously.
- Ability to communicate complex technical information to non-technical audiences in writing and verbally.
- Initiative and personal ownership.
- Thorough understanding of the Eversource organization.
- Must be available to work emergency restoration assignments as required.
- Must be available to travel between Massachusetts, Connecticut, and New Hampshire as necessary.
- Must be able to work up to five days in the office if needed.
Nice To Haves
- MBA, another advanced degree, formal project management certification or completed coursework, or related professional designations.
- Experience within a regulated environment.
Responsibilities
- Provide overall management of customer projects across overhead, substation, underground, TNVs, SNVs, SCs, and Customer Stations, including schedule and budget management.
- Advise project teams on project progress and financial status, as well as other strategic objectives.
- Develop and maintain construction schedules.
- Provide project teams and management with support and updates as needed.
- Track internal activities and work order progression and ensure adherence to budgets.
- Meet with customers on site and with internal resources as needed.
- Coordinate with internal teams to ensure service-level agreements and timeline requirements are met.
- Attend work center planning meetings.
- Manage project invoicing and payments.
- Track all equipment needed for projects.
- Work with the Engineering Department’s Rights Team and Legal Department on licenses and easements.
- Prepare and deliver presentations summarizing project financial status and economics.
- Be available for emergency restoration assignments as required.
- Travel between Massachusetts, Connecticut, and New Hampshire as necessary.
Benefits
- Competitive total rewards program; benefit program details are available on the company careers site.
- Potential incentive eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
