Manager, Project Engagement, Transmission (hybrid schedule)
About The Position
Eversource is hiring a Manager, Project Engagement, Transmission to manage the Project Services organization in an assigned region and reduce stakeholder-related risk to the company’s annual capital program. The role leads the strategy and execution of stakeholder outreach throughout the project lifecycle, supporting Transmission, Major Distribution, Vegetation Management, Maintenance, and potentially Gas projects. Primary responsibilities are in Eastern Massachusetts, though project support may be required throughout Connecticut, Massachusetts, and New Hampshire. The manager recruits, trains, coaches, and develops an internal team of approximately 10 or more professionals, and oversees contractor and consultant resources supporting project outreach. The role manages escalated stakeholder issues, develops and implements risk mitigation plans, oversees property impact mitigation and claims, and leads stakeholder agreement processes. It also provides strategic direction for process improvements and coordinates project communications with corporate colleagues and the Strategic Communications organization. This position works with internal teams across functions including Engineering, Real Estate, Siting, Licensing and Permitting, Rights and Survey, Construction, Project Management, Community Relations, Media Relations, Strategic Communications, Government Affairs, and Regulatory Affairs. It establishes and reports on department KPIs and key initiatives and collaborates to enhance public perception of Eversource. Work is primarily in an office environment, with driving and travel to service centers and electric system sites. The role requires availability for emergency restoration assignments and travel between Connecticut, Massachusetts, and New Hampshire as needed. The position follows a hybrid schedule, generally requiring at least three office days per week, including Tuesdays and Wednesdays; employees must be able to work onsite up to five days per week when needed or if policy changes. Salary is commensurate with experience, and the position is eligible for a potential incentive.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Journalism, Communications, Public Relations, Business Management, or a similar field.
- At least 10 years of related industry experience.
- At least 2 years of experience managing teams or projects and strategic initiatives.
- Effective communication with customers, community leaders, business organizations, environmental groups, community-based organizations, and regulators.
- Successful track record in project or program management.
- Ability to provide strategic insight and perform detail-based analysis.
- Demonstrated ability to lead and develop a team, provide constructive feedback, and mentor direct reports.
- Experience managing multiple contractors and their field outreach representatives while addressing customer and community issues across an assigned region.
- Experience planning, coordinating, and managing projects.
- Working knowledge of state siting and permitting requirements and regulator expectations.
- Advanced understanding of transmission facilities or other large infrastructure construction processes.
- Strong knowledge of the transmission facilities project lifecycle and related construction activities.
- Strong analytical and creative thinking skills.
- Excellent written and verbal communication skills.
- Availability for emergency restoration assignments and travel between CT, MA, and NH as necessary.
- Ability to work onsite up to five days per week when needed or if policy changes.
Nice To Haves
- Psychology or Sociology concentration.
Responsibilities
- Recruit, develop, train, and lead a team of approximately 10 or more professionals responsible for custom outreach plans and risk mitigation strategies.
- Manage contractor and consultant field outreach and support resources, ensuring staffing meets business needs.
- Manage interactions with customers, community leaders, and other stakeholders across right-of-way work activities to address concerns and avoid adverse effects on project scope, schedule, and cost.
- Provide strategic direction for process improvements and initiatives related to the project lifecycle, right-of-way coordination, and outreach performance.
- Identify and assess internal and external stakeholder risks and develop and implement mitigation plans.
- Manage property impact mitigation and claims processes and lead development of stakeholder agreements.
- Coordinate the development and strategic timing of project communications, including messaging, collateral, project web pages, correspondence, briefing materials, and videos, aligning them with Strategic Communications direction.
- Collaborate with cross-functional departments supporting project work to build relationships, manage expectations, and identify improvement opportunities.
- Collaborate with Strategic Communications and other departments on initiatives to enhance public perception of Eversource.
- Establish, track, review, and report department KPIs and key initiatives.
- Be available for emergency restoration assignments and travel between Connecticut, Massachusetts, and New Hampshire as needed.
Benefits
- Competitive total rewards program; benefits information is available on the company careers site.
- Potential incentive eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
