Project Manager II

Focus on the Family•Colorado Springs, CO

3d•Onsite

About The Position

The Project Manager II, Creative Services position exists to lead the full lifecycle of 1,500+ creative projects annually, ensuring timely delivery of high-quality assets through strategic planning, workflow optimization, and the expert use of project management systems. This role manages a high volume of cross-functional creative and marketing initiatives, serving as a key liaison between internal stakeholders and the Creative Services team. The Project Manager II resolves competing priorities, drives operational efficiency, and ensures alignment with client expectations across diverse project scopes. Additionally, this position acts as a subject matter expert for project management platforms and contributes to team training, reporting, and agile process development. The position requires strong initiative, organizational skills, attention to detail, and adaptability in a fast-paced, deadline-driven environment.

Requirements

Bachelor’s degree in Operations, Advertising, Marketing, Communications, or related field (or equivalent experience)
4-6 years of experience in project management
Familiarity with creative design processes and project management tools
Strong attention to detail and organizational skills
Effective communicator with strong interpersonal and problem-solving abilities
Comfortable with complex scheduling systems and high-volume project tracking
Ability to work independently and adapt to frequent changes
Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”
Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer.
Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer.
Engages in Christian ministry.
Demonstrates behaviors aligned with FOF core values.
Good entrepreneurial bent – an independent and creative thinker.
Good work ethic; able to work with others.
Mature and professional; can represent the ministry to outside parties.

Nice To Haves

Creative design/understanding and copywriting is a plus

Responsibilities

Leads end-to-end production of creative and marketing assets, overseeing all scheduling, timelines, and delivery of deliverables across a dynamic portfolio of 100+ ongoing projects, totaling 1,500+ per year.
Proactively identifying and resolving potential workflow inefficiencies to improve speed, quality, and performance.
Drives strategic resource planning by analyzing capacity reports and forecasting demand beyond incoming requests to anticipate bandwidth constraints, align talent and tools with project needs, enable proactive staffing, and ensure deadlines and budgets are met.
Monitors project workflows, preventatively identifying bottleneck risks, leading mitigation planning to protect timelines, budgets, and output quality.
Makes unbiased, data-informed staffing decisions by aligning designers and copywriters with projects based on skillset, style, and development goals held by Sr. Creative Manager.
Partners with cross-functional teams and department leaders, representing Creative goals and process to align ministry needs with enterprise (ePMO) priorities.
Serves as Creative proxy to ensure goal alignment, maintain continuity in collaboration, and support project execution through unified team representation.
Translates complex initiatives and creative requests into clearly defined requirements, scopes, timelines, and deliverables.
Supports Creative Sr. Manager in communication and coordination efforts with clients by providing production updates and reports; negotiating deadlines in response to scope changes.
Leads the design and development of internal communication tools, including a monthly newsletter highlighting project milestones, interdepartmental success stories, and operational updates.
Serves as systems engineer and subject matter expert on project management tools (ClickUp, Aprimo, Smartsheet, all current PM software) customizing creative dashboards and workflows to meet evolving business needs.
Leads system enhancements, resolving user issues, and collaborating with IT and support teams to ensure optimal platform functionality and adoption.
Evaluates and refines project workflows for scalability and efficiency, championing continuous process improvement across the creative team.
Troubleshoots Aprimo system issues and manually assign tasks when needed.
Serves as a go-to resource for client questions related to project scheduling, tracking and asset delivery.
Defines, monitors, and reports on key performance indicators (KPIs) to measure project health and drive data-informed decisions.
Creates and presents utilization reports, KPI dashboards and end-of-year summaries to executive stakeholders for strategic planning and resource optimization.
Develops and maintains SOPs and best practices for project systems and workflows, ensuring consistency and efficiency.
Maintains production calendars and updates project statuses in Aprimo and Current PM platforms.
Leads training initiatives for all creative PM tools, providing onboarding and ongoing education for creative and project management staff.
Co-manages Creative’s internal website.
With prior Creative Sr. Manager approval, assists with department purchases using the P-card, ensuring fiscal responsibility and documentation compliance.
Performs other duties as assigned.