Project Manager II

CSI•Remote - North Carolina, NC

About The Position

Project Managers are accountable for the success of assigned CSI internal, departmental, and customer-facing projects with new and existing customers. They lead projects through initiation, planning, execution, monitoring and controlling, and closure. The role also provides portfolio management and oversight for a high-volume portfolio of smaller, repeatable projects by maintaining visibility, coordinating priorities and assignments, monitoring progress and capacity, identifying projects needing attention, and providing portfolio-level reporting and insights. The position works with internal teams, external customers, and senior leadership, and requires managing multiple projects simultaneously in a dynamic environment. CSI is a software provider serving community and regional financial institutions with banking, lending, digital banking, payments, financial crime prevention, and cybersecurity technologies. Compensation is based on factors including skills, qualifications, experience, and location. The position includes eligibility for incentive awards based on individual and business performance, along with a comprehensive range of benefits. CSI is an equal opportunity employer. Visa sponsorship is not available; applicants must be authorized to work in the United States without sponsorship now or in the future.

Requirements

Bachelor’s degree or an equivalent combination of education and relevant work experience.
At least four years of experience managing multiple project engagements.
Experience supporting internal and/or customer-facing projects with defined scope and timelines.
Strong organizational, communication, and stakeholder-management skills.
Ability to proactively identify risks, solve problems, and manage competing priorities.
Technical aptitude and ability to quickly understand infrastructure-related projects and collaborate effectively with technical teams.

Nice To Haves

PMP (Project Management Professional) or CAPM certification.
Familiarity with project management tools and Agile methodologies.

Responsibilities

Drive effective handover from the project sponsor and conduct project kickoff meetings.
Review and refine standard project plans based on project complexity and impacts identified by the team.
Ensure team members are assigned to required project roles.
Review project plan highlights and the team with the customer; discuss critical success factors and obtain customer buy-in.
Establish initial project setup.
Engage and communicate regularly with project teams to ensure progress is on plan.
Proactively identify and manage key project issues and risks.
Review project plans and other information regularly to assess project status.
Review time reporting regularly to ensure actual work aligns with planned work.
Conduct regular internal and external project status meetings and provide written status updates.
Escalate issues and risks proactively and in a disciplined manner when they may jeopardize a project.
Conduct post-project review meetings to identify lessons learned.
Conduct project surveys to collect customer feedback and assess satisfaction.
Contribute to building and continually improving methodologies, processes, and documentation.
Perform other duties as assigned.
Maintain visibility across a high-volume portfolio of smaller, repeatable projects, monitoring status, milestones, priorities, risks, and expected completion dates.
Coordinate project intake, assignment, prioritization, and sequencing to support commitments, business priorities, and efficient delivery.
Identify stalled, at-risk, or off-track projects and drive follow-up, intervention, and escalation.
Monitor workload and resource capacity across the portfolio, identifying constraints, competing priorities, and potential delivery impacts.
Provide leadership with portfolio-level reporting and insights on health, trends, risks, throughput, upcoming demand, and areas needing attention or decisions.
Promote consistent project execution, portfolio data quality, and timely closure; identify opportunities to improve processes, efficiency, and scalability.