Project Manager II

National Information Solutions Cooperative (NISC) • Atlanta, GA

3d

About The Position

The Project Manager II leads end-to-end SaaS implementation and software delivery projects, from initiation through closeout. The role partners with customers, stakeholders, and cross-functional teams to define objectives and manage scope, schedules, resources, risks, and budgets, delivering quality outcomes that meet business and customer expectations. The position works with moderate autonomy and provides guidance and mentorship to Project Manager I team members.

The role includes serving as Scrum Master for Agile teams, maintaining effective stakeholder communication, monitoring project performance, ensuring deliverable quality, and improving project management processes. The Project Manager II must be willing and able to travel up to 25% as business needs require, represent the organization at relevant industry events as needed, and leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving. Other duties may be assigned.

Requirements

• At least 5 years of experience managing SaaS implementation and software delivery projects from start to finish, with end-to-end ownership across the SDLC, including planning, execution, deployment, and delivery.
• Demonstrated experience utilizing Agile methodologies and Scrum practices to plan, manage, and deliver projects.
• Ability to motivate, influence, and collaborate effectively with cross-functional teams.
• Strong customer service and relationship management skills for engaging internal and external stakeholders.
• Ability to manage multiple projects and deliver on time, within scope, and in alignment with quality standards and stakeholder expectations.
• Strong critical-thinking, analytical, and problem-solving skills, including the ability to identify issues, evaluate alternatives, and implement solutions.
• Excellent written and verbal communication and interpersonal skills, including the ability to convey complex information clearly to diverse audiences.
• Strong organizational and time-management skills, attention to detail, and ability to manage competing priorities in a fast-paced environment.
• Proficiency with Jira, Salesforce, Confluence, Microsoft Office Suite, and ServiceNow Strategic Portfolio Management (SPM).
• Adaptability and flexibility in response to changing project requirements and business priorities.
• Proactive, solution-oriented approach and commitment to continuous learning and improvement.
• Project Management Professional (PMP) certification required.
• Bachelor's degree or equivalent combination of education and relevant work experience required.
• Ability to see and communicate; regularly maintain a stationary position, move, and operate computer keyboards or office equipment.
• Willingness and ability to travel up to 25% of the time as business needs require.

Nice To Haves

• Scrum Master certification preferred.

Responsibilities

• Lead project initiation, defining scope, deliverables, schedules, resource requirements, team roles, communication plans, and statements of work.
• Manage day-to-day project activities and ensure timely milestone delivery in accordance with project management methodologies, standards, and best practices.
• Serve as Scrum Master for Agile teams, facilitating Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, removing impediments, and supporting continuous delivery.
• Establish and maintain communication with customers, project teams, management, and stakeholders to align on objectives, expectations, and deliverables.
• Identify, coordinate, and allocate project resources to support project objectives and effective utilization.
• Identify, assess, and manage project risks, issues, and dependencies; develop mitigation strategies and escalate concerns as appropriate.
• Track schedules, budgets, milestones, performance metrics, and KPIs; provide status updates and recommend corrective actions as needed.
• Monitor deliverables to ensure quality standards, business requirements, and customer expectations are met.
• Foster cross-functional collaboration, contribute to project strategy, and guide and mentor Project Manager I team members.
• Coordinate project closeout, finalize documentation, communicate completion to stakeholders, and capture lessons learned.
• Identify and recommend improvements to project management processes, tools, and practices based on project outcomes and lessons learned.
• Adhere to corporate policies and procedures; represent the organization at relevant industry events as needed; travel to support project execution and customer engagements; and perform other duties as assigned.
• Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level