Project Manager I
About The Position
The Project Manager is responsible for overall project delivery, leading and coordinating activities that combine multiple Imperial products and services for clients in the clinical trial space. The role provides customer-focused leadership from project inception through completion, with the goal of delivering projects on time and within budget. The Project Manager oversees project scope, budgets, resources, vendors, communications, schedules, risks, quality, and client relationships. The role serves as the primary liaison for assigned clients, supports business development activities, and coordinates production, procurement, and distribution of materials when required. The position also handles basic project issues, escalates more complex matters, attends project management training and team meetings, leads assigned process improvement projects, and may delegate day-to-day tasks to a Project Management Associate. The role involves frequent interaction with the team and occasional interaction with manufacturing departments or work on the shop floor. The work environment typically has moderate noise. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.
Requirements
- Bachelor’s degree and/or five years of related experience and/or training.
- At least 3–5 years of project management experience in a variable environment with dynamic scope, details, and deliverables.
- Excellent written and oral communication skills.
- Ability to read and interpret business, professional, technical, or regulatory materials and prepare reports, correspondence, work instructions, meeting minutes, and presentations.
- Ability to provide information and respond to questions from managers, clients, customers, and the public.
- Ability to solve practical problems and interpret varied written, oral, diagrammatic, or schedule-based instructions in situations with limited standardization.
- Ability to calculate figures and amounts including budgets, percentages, proportions, and measurements, and apply basic algebra and geometry.
- Frequent customer service and interaction by email, video conference, telephone, and in person.
- Solid computer skills, including experience with Microsoft Office products.
Nice To Haves
- Formal project management coursework or certification.
- Experience or familiarity with clinical trials or observational studies.
- Experience with project management software.
Responsibilities
- Monitor and manage project budgets and scopes of work to support project profitability.
- Coordinate efforts of project team members, external resources, and vendors.
- Ensure project tasks follow project plans and Imperial processes, policies, and procedures.
- Manage internal and external project status communications and progress reporting.
- Coordinate with management to ensure resources are available for project deliverables and milestones.
- Act as the primary liaison between Imperial and clients for assigned projects.
- Support business development activities as a subject matter expert, including proposal development and presentations when appropriate.
- Work with business development and customers on scopes of work, product development, launches, and change orders.
- Build and maintain client relationships, seek additional business opportunities, and develop knowledge of client organizations and objectives.
- Provide forecasts and budgets to clients and management, and communicate study progress as needed.
- Facilitate project kick-off, update, and ad hoc meetings with clients and project teams.
- Respond to customer requests, manage expectations, and promptly escalate customer dissatisfaction through appropriate quality channels.
- Develop and execute project work plans and revise them as needs and requirements change.
- Manage project lifecycle activities, including planning, scope definition, design, execution, and delivery.
- Manage project priorities, timelines, resources, and team members; revise priorities when necessary.
- Monitor project progress and quality, conduct proactive risk management, track performance against milestones and budgets, and prepare and deliver client reports.
- Direct work to team members as appropriate to support project execution.
- Coordinate with operations on print and materials-based projects with limited additional services.
- Coordinate production, procurement, and distribution of materials through internal team members while maintaining responsibility for client engagement and satisfaction.
- Handle basic issues and problems and refer more complex issues to higher-level staff.
- Attend project management training and team meetings.
- Lead assigned internal process improvement projects.
- Delegate tactical, day-to-day tasks to a Project Management Associate as necessary.
- Adhere to the Imperial Quality Policy Statement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
