Project Manager I

Computer Task Group, Inc • Buffalo, NY

6d

About The Position

CTG is seeking a Project Manager I for a client in Buffalo, New York. Under the direction of a more senior Project Manager, this role manages multiple small projects, which may be technical or non-technical, and supports larger project initiatives under higher management. The Project Manager oversees projects from initiation through close, managing changes to scope, schedule, and costs while maintaining an accurate plan that reflects authorized changes and supports customer acceptance.

The role develops project plans, forecasts, and schedules; gathers and documents requirements, constraints, assumptions, and deliverables; and ensures plans cover work breakdown, project organization, budget, communications, risk, quality, and resources. It communicates plans and expectations to stakeholders, coordinates execution, monitors performance and variances, manages budgets and change controls, and implements approved risk mitigations. The position also contributes to team performance through coordination, mentoring, training, and motivation.

Additional program support includes maintaining RAIDD logs, integrated plans, milestones, and cross-workstream dependencies; supporting governance and executive reporting; identifying and escalating risks, gaps, dependencies, and schedule impacts; coordinating integrated planning and re-baselining; and tracking vendor and consultant commitments. The role works across business, technology, and third-party teams in a complex transformation environment and uses Jira, ServiceNow SPM, and Microsoft Planner.

The position allocates work as a team leader and may check completion and quality. It requires adherence to company risk and regulatory standards, policies, and controls, and supporting an environment that reflects diversity and the brand.

Requirements

• Bachelor’s degree and at least 2 years of proven general management, project analysis, or project management experience, including at least 1 year of project management experience; or, in lieu of a degree, a combined minimum of 4 years of higher education and/or work experience, including at least 2 years of relevant experience and at least 1 year of project management experience.
• Proficiency with personal computers and pertinent software packages.
• Excellent verbal and written English communication skills.
• Ability to interact professionally with a diverse group.
• Experience maintaining RAIDD logs, integrated plans, milestones, and cross-workstream dependencies, and following through on ownership and due dates.
• Ability to support program governance, executive-level status reporting, integrated planning, and re-planning or re-baselining.
• Ability to identify gaps, risks, dependencies, and schedule impacts and ensure they are appropriately escalated.
• Ability to track vendor and consultant commitments and deliverables and follow up on at-risk items.
• Ability to work effectively across business, technology, and third-party teams in a complex transformation environment.
• Experience using Jira, ServiceNow SPM, and Microsoft Planner to support planning and execution.

Nice To Haves

• Experience with large-scale transformational programs.
• Experience in financial services.
• Experience with debit/card modernization, conversion, or platform migration.
• Familiarity with Fiserv Optis.

Responsibilities

• Manage multiple small projects under the direction of a more senior Project Manager, from initiation through close.
• Establish familiarity with project scope and objectives and clarify project team members’ roles and responsibilities.
• Develop project plans, forecasts, and schedules based on stakeholder requirements, constraints, assumptions, deliverables, and the project charter.
• Ensure plans address work breakdown, project organization, budget, communication, risk, quality, and resource requirements.
• Communicate plans to affected parties, align stakeholders and team members, and set expectations.
• Execute project plans, manage budgets and forecasts, and control project work, including change controls.
• Monitor project performance, identify and quantify variances, take corrective action, and communicate status to stakeholders.
• Implement approved actions and workarounds to mitigate project risks.
• Build team cohesiveness and improve performance through coordination, leadership, mentoring, training, and motivation.
• Support larger project initiatives under the direction of higher management.
• Maintain RAIDD logs, integrated plans, milestones, and cross-workstream dependencies, with clear owners and due dates.
• Support program governance by preparing materials, coordinating inputs, documenting decisions and actions, and driving follow-up.
• Produce executive-level status reports and synthesize information across workstreams.
• Identify gaps, risks, dependencies, and schedule impacts, and elevate them appropriately.
• Support integrated planning, re-planning, and re-baselining across workstreams.
• Track vendor and consultant commitments and deliverables, follow up on at-risk items, and drive accountability.
• Work across business, technology, and third-party teams in a complex transformation environment.
• Use Jira, ServiceNow SPM, and Microsoft Planner to support planning and execution.
• Allocate work as a team leader and may check work for completion and quality.
• Adhere to company risk and regulatory standards, policies, and controls, and escalate risk-related issues as appropriate.
• Promote an environment that supports diversity and reflects the brand.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level