Project Manager I

CSI•Remote - North Carolina, NC

About The Position

Project Managers are accountable for the success of assigned CSI internal, departmental, and customer-facing projects with new and existing customers. They manage projects through initiation, planning, execution, monitoring and controlling, and closure. The role involves collaborating with internal teams, external customers, and senior leadership while managing multiple projects in a dynamic environment. Success in the role means delivering projects on time, within scope, and on budget; maintaining strong stakeholder relationships and communication; proactively managing risks and resolving issues; and continually improving project processes. The Project Manager also helps maintain a healthy, well-managed project portfolio by ensuring projects are appropriately prioritized, progressing as expected, and have risks and constraints addressed, while giving leadership clear visibility into performance and areas requiring attention. CSI is a software provider serving community and regional financial institutions with banking, lending, digital banking, payments, financial crime prevention, and cybersecurity technologies. The position includes eligibility for incentive awards based on individual and business performance and access to a comprehensive benefits package. CSI is an Equal Opportunity Employer. Applicants must be authorized to work in the United States without current or future visa sponsorship.

Requirements

Bachelor's degree or an equivalent combination of education and relevant work experience.
At least four years of experience managing multiple project engagements.
Experience supporting internal and/or customer-facing projects with defined scope and timelines.
Strong organizational, communication, and stakeholder-management skills.
Ability to proactively identify risks, solve problems, and manage competing priorities.
Technical aptitude.
Applicants must be authorized to work in the United States without visa sponsorship now or in the future.

Nice To Haves

PMP (Project Management Professional) or CAPM certification.
Familiarity with project management tools and Agile methodologies.

Responsibilities

Drive an effective handover from the project sponsor and execute the project kick-off meeting.
Review and refine standard project plans based on project complexity and impacts identified by the team.
Ensure project team members are assigned to required roles.
Review project plan highlights with the customer and discuss critical success factors to gain customer support.
Establish initial project setup.
Regularly engage and communicate with project teams to ensure progress is on plan.
Proactively identify and manage key project issues and risks.
Review project plans and other available information to gauge project status.
Review time reporting to ensure actual work aligns with planned work.
Conduct regular internal and external project status meetings.
Provide regular written project status updates.
Escalate issues and risks proactively and in a disciplined manner when they may jeopardize a project.
Conduct post-project reviews to identify lessons learned.
Conduct project surveys to obtain customer feedback and assess overall satisfaction.
Contribute to building and continually improving methodologies, processes, and documentation.
Perform other duties as assigned.
Manage multiple projects and maintain a well-managed portfolio, ensuring projects are prioritized, progressing as expected, and risks and constraints are addressed.