Project Manager I, Electrical Distribution

Ampacity, LLC.•Brooks, KY

1d•$75,000 - $85,000•Onsite

About The Position

The Project Manager I, Electrical Distribution (PM) is responsible for managing the full lifecycle of customer engagements across Ampacity's electrical distribution portfolio. The PM serves as the primary point of contact for customers after the point of sale, owning logistics coordination, returns and warranty management (RMA), order tracking, and issue resolution. The PM will also support pre-sale activities including estimate creation, quoting assistance, and administrative functions within NetSuite. This role requires managing multiple customer accounts and orders simultaneously at varying stages of fulfillment, sitting at the intersection of sales support and post-sale execution. The ideal candidate must be comfortable navigating customer relationships, balancing competing priorities, and working cross-functionally with sales, warehouse, logistics, and engineering teams. A working knowledge of electrical components used in solar construction is essential, as is an understanding of project timelines, procurement cycles, and construction sequencing.

Requirements

1–2 years of project management, order management, or customer operations experience.
Working knowledge of electrical materials and components used in solar construction (wire, conduit, switchgear, transformers, BOS equipment).
Strong communication and customer service skills with a professional, solutions-oriented approach.
Ability to manage multiple accounts and priorities simultaneously in a fast-paced environment.
Detail-oriented with strong organizational and time management skills.
Good writing skills for customer correspondence, estimates, and internal reporting.
Basic understanding of construction methods, electrical drawings, and procurement processes.
Team-oriented mindset with proven ability to collaborate across departments.
Comfortable adapting to shifting workloads and making sound decisions under pressure.

Nice To Haves

Electrical distribution or solar industry experience preferred.
Experience with NetSuite or a comparable ERP system strongly preferred.

Responsibilities

Serve as the primary post-sale point of contact for customers, managing order status communication, delivery coordination, and issue resolution from purchase order through final receipt.
Track and manage logistics across multiple shipments and customers, proactively identifying delays or discrepancies and communicating solutions.
Own the RMA process end-to-end, including initiating returns, coordinating with suppliers and warehousing, tracking credits, and ensuring timely resolution for the customer.
Support pre-sale activities by preparing material estimates and quotes in collaboration with the sales team, using project drawings, BOMs, and specifications as reference.
Maintain and administer records within NetSuite, including order entry, status updates, customer records, and reporting.
Collaborate with sales, purchasing, and warehouse teams to ensure material availability aligns with customer delivery expectations.
Audit orders for accuracy, confirming that parts lists, quantities, and specifications match customer requirements and engineering documentation.
Provide regular progress reports and status updates to customers and Ampacity leadership.
Problem-solve to address shipping delays, backorders, damaged goods, and other fulfillment issues that impact customer timelines.
Assist with process improvement initiatives related to order management, customer communication, and systems workflows.