Project Manager - Home Adaptations

JEM Group LLC•Camp Hill, PA

5d•Hybrid

About The Position

The Home Adaptations Project Manager is responsible for the successful execution of assigned Home Adaptations projects from intake through closeout. The position coordinates participants, providers, PA Health and Wellness, subcontractors, and internal team members to keep projects moving safely, efficiently, and in accordance with program requirements. The Project Manager owns project scope, schedule, communication, subcontractor coordination, documentation, and closeout for assigned work. The role works closely with the Home Adaptations Functional Lead, Program Manager, Construction Manager, and Accounting, and escalates technical, compliance, client, or schedule concerns when additional support is needed. The Project Manager is expected to demonstrate JEM's Core Values and associated behaviors while maintaining a high standard of professionalism, accountability, communication, and teamwork.

Requirements

At least three years of relevant project management, construction, residential renovation, or related experience preferred.
Strong written and verbal communication skills with the ability to work effectively with participants, providers, subcontractors, clients, and internal team members.
Strong organizational, prioritization, problem-solving, and follow-through skills with the ability to manage multiple active projects.
Working knowledge of residential construction means and methods, including the ability to recognize when technical construction support or escalation is needed.
Ability to manage project schedules, documentation, costs, and subcontractor performance in a high-volume environment.
Professional judgment and a service-oriented approach when working in and around participants’ homes.
Proficiency with Microsoft Suite; ability to learn and effectively use Buildertrend and other program systems.

Nice To Haves

Bachelor's degree in business, construction, project management, or a related field preferred; equivalent relevant experience may be considered.

Responsibilities

Manage assigned Home Adaptations projects from intake through completion and closeout.
Review project scope and requirements, establish the appropriate subcontractor approach, and coordinate project schedules and key milestones.
Monitor project status, schedule, outstanding items, and required documentation; take action to keep work on track.
Identify project risks or delays early, develop recovery actions, and escalate significant concerns when needed.
Meet established performance targets and role-specific metrics; proactively communicate risks, barriers, or corrective actions when results are off track.
Maintain accurate and current project information in Buildertrend and other required systems.
Serve as the primary day-to-day contact for assigned participants, providers, PA Health and Wellness, and subcontractors.
Communicate project scope, schedule, status, changes, and next steps clearly and promptly.
Maintain respectful and responsive communication with participants whose homes are affected by the work.
Respond promptly to project questions and resolve issues within the Project Manager’s authority; escalate matters requiring program, construction, or leadership support.
Assign and coordinate work with approved subcontractors based on project scope, location, capacity, and program requirements.
Obtain and review subcontractor proposals and coordinate technical or pricing questions with the Construction Manager as needed.
Monitor subcontractor schedules, performance, communication, and completion of required project documentation.
Address performance or schedule concerns promptly and communicate recurring issues to the Program Manager, Construction Manager, or Functional Lead.
Monitor project costs and identify significant variances or scope changes.
Follow established procedures for purchase orders, scope changes, and other project commitments.
Review subcontractor invoices for accuracy, completeness, and alignment with completed work and serve as the first-level approver for assigned projects.
Coordinate with Accounting and other Home Adaptations team members to resolve billing or documentation issues that may delay project closeout.
Coordinate timely project completion and collection of required closeout documents, including participant sign-offs, final photos, and other client-required documentation.
Confirm outstanding project items are resolved before closeout and support final client billing as needed.
Deliver a professional participant experience through clear communication, dependable follow-through, and timely resolution of concerns.
Identify client or participant satisfaction issues and either resolve them or escalate them promptly.
Take ownership of mistakes, concerns, or missed expectations; communicate issues promptly and work proactively toward resolution.
Coordinate closely with the Functional Lead, Program Manager, Construction Manager, Administrative and Compliance Administrator, other project managers, and Accounting.
Follow established Home Adaptations procedures, workflows, documentation standards, and program requirements.
Support team priorities and workload needs as required and perform other related duties within the scope of the position.
Model the behaviors associated with JEM’s Core Values, including respectful communication, personal accountability, teamwork, follow-through, problem-solving, and timely escalation of issues.