Project Manager - Emergency Services

LDR Site Services•Atlanta, GA

3d•Remote

About The Position

The Project Manager - Emergency Services manages emergency services customer-focused projects end-to-end, from quoting through delivery, while utilizing strong project management, account management, and relationship building skills. This requires liaising closely with customers and potential customers to identify and provide urgent/time sensitive managed service solutions through activities that include providing quotes, identifying and coordinating with vendors, finalizing service terms, entering and updating order information into a CRM, and ensuring completion of agreed upon services.

Requirements

3+ years of proven experience in a related industry or one with equivalent processes and tools
Experience in a customer facing remote environment with the ability to communicate effectively over the telephone, by computer, video, email, and social media with a high attention to detail
Strong technical/computer aptitude and familiar with using Salesforce or similar CRM, including the utilization of multi-screen systems to organize and maximize efforts
Experience managing multiple projects and leveraging multiple vendors across multiple sites simultaneously
Possess a self-motivated attitude of ownership and accountability for matters from the beginning to the end with an extreme desire to resolve open issues
Ability to maintain high energy levels and be adaptable to changing circumstances
Possess an extreme sense of urgency with an out-of-the-box problem solving mentality
Skilled in developing customer and vendor relationships while maintaining the ability to effectively negotiate and/or profitably grow the business
Strong financial acumen
Ability to work equally well as a team member or independently
Willing to work in a remote contact center type environment and frequently interacting with customers, vendors, and other employees
Possess a structured approach to meeting weekly, monthly, and quarterly goals
Able to work a flexible schedule that may include weekends, afternoons, evening shifts, and overtime

Nice To Haves

Bachelor's degree preferred, but not required

Responsibilities

Receive and enter customer order requests for managed site services products.
Accurately document and input orders into Salesforce, ensuring quality data entry and all applicable information that will inform procurement, customer support, and accounting.
Respond to assigned cases in a timely and professional manner, assuring customers their inquiries have been received and are being addressed.
Using pricing guidelines, provide accurate quotes to customers and a commitment to deliver services within an acceptable time frame.
Leverage our network of vendors to source orders; ensuring the selected vendor will deliver the product(s) within the agreed time and at a price that will maximize margins.
Negotiate with vendors to maximize margins and minimize costs, avoiding extraneous fees and/or gouging due to the urgency of client's needs.
Manage and maintain a file of open purchase orders and follow up daily to ensure sales records are complete and capable of being accurately invoiced.
Provide vendors with all relevant site and contact information, obtain ETA, prep vendor to provide all weight tickets and other paperwork required for invoicing.
Proactively communicate with customer throughout each phase of the project to ensure they have relevant status information and updates over the lifecycle of their project.
Communicate client needs and demands to internal stakeholders, create tickets for accounting and customer support to execute necessary service requests.
Coordinate with team members working on the same account to ensure consistent service and completion of open items.
Develop and maintain long-term relationships with clients, especially with customer project managers, account executives and other key decision makers and stakeholders.
Continually seek opportunities to build out and expand our offerings with current or potential customers.
Perform other duties as assigned.