Project Manager, Customer Programs

LUMA Energy•Santurce-NEOS, PR

About The Position

The Project Manager, Customer Programs leads the coordination, implementation, and daily execution of customer-facing energy programs. The role manages a diverse and evolving portfolio of customer initiatives, ensuring delivery aligns with project scope, timelines, regulatory requirements, and organizational objectives. It serves as the primary program lead for assigned initiatives, coordinating resources and expectations across internal departments and external stakeholders to support effective execution and customer engagement. The position monitors program metrics and operational data to inform long-term planning and strategy, identify risks and improvement opportunities, and drive process enhancements through cross-functional collaboration. It prepares and presents performance reports, project updates, and stakeholder communications to monitor progress, address risks, support regulatory compliance, and enable organizational decision-making. The role also supports program staff and analysts, promotes consistent application of policies and regulatory standards, and leads planning and execution of restoration and emergency preparedness activities. Additional duties may be assumed in alignment with organizational priorities and the role’s professional scope. The position requires a bachelor’s degree in project management, business administration, economics, engineering, or a related field. A master’s degree is preferred. Candidates should have five years of experience in a similar functional role managing projects, preferably in a corporate or cross-functional environment, including at least three years in a Project Coordinator or similar role (or proven project management experience) and two years in the energy industry or direct utility experience with related programs. Additional education or specified certifications and experience may substitute for required experience as described in the posting. Professional certifications such as PMP, CAMP, or Agile are preferred. Travel requirement: 20%.

Requirements

Bachelor’s degree in project management, business administration, economics, engineering, or a related field.
Five years of experience in a similar functional role managing projects, preferably in a corporate or cross-functional environment.
At least three years in a Project Coordinator or similar role, or proven experience working in project management.
Two years of experience in the energy industry or direct utility experience with programs related to the role.
General knowledge of electric utility business processes.
Experience working in fast-paced, dynamic environments.
Ability to travel 20%.

Nice To Haves

Master’s degree in a relevant field.
Experience with Power BI, R, Python, or other data management applications, and project management tools.
Professional certifications such as PMP, CAMP, Agile, or other project management-related certifications.

Responsibilities

Plan and lead the coordination, implementation, and daily execution of customer energy programs.
Manage resources and internal and external stakeholder expectations, serving as the primary program lead for assigned initiatives.
Coordinate across internal departments and other resources to support effective program execution and customer engagement.
Monitor and analyze program performance metrics and operational data to inform planning and strategy, identify risks and improvement opportunities, and drive process enhancements.
Develop and present program performance reports, project updates, and stakeholder communications.
Collaborate with cross-functional teams to align program activities with applicable tariffs, policies, and regulatory directives.
Provide guidance and support to program staff and analysts to support effective administration and customer service.
Promote consistent application of policies and regulatory standards to support ethical operations and mitigate compliance risks.
Lead and validate planning and execution of restoration and emergency preparedness activities.
Take on expanded duties aligned with organizational priorities and professional scope.