Project Manager, Customer Operations - Indiana

LIGHTING SOLUTIONS OF ILLINOIS INC•Indianapolis, IN

1d•Onsite

About The Position

TWG Infrastructure, a division of The Will Group, is seeking a highly organized and customer-focused Project Manager, Customer Operations to lead projects from quotation through fulfillment and delivery. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving operational challenges, and takes pride in delivering a seamless customer experience. You will serve as the central coordinator between customers, sales, quotations, finance, warehouse operations, and manufacturing partners to ensure projects are executed accurately, efficiently, and on schedule. If you are someone who enjoys ownership, accountability, collaboration, and making real-time decisions that impact project success — we want to hear from you. The Will Group has spent nearly four decades building a reputation as a trusted partner across the construction, utility, lighting, and infrastructure industries. Guided by our philosophy, “Where There’s A Will, There’s A Way,” we bring ingenuity, responsiveness, and operational excellence to every project. TWG Infrastructure represents a premier portfolio of infrastructure manufacturers including Acuity, Holophane, ChargePoint, Valmont Structures, Ubicquia, Cyclone Lighting, Utility Structures, and many others.

Requirements

Strong interpersonal, verbal, and written communication skills
Ability to manage multiple priorities in a deadline-driven environment
Advanced problem-solving and organizational skills
High attention to detail and commercial awareness
Proficiency in Microsoft Excel, Word, and Outlook
Ability to work independently while collaborating across teams

Nice To Haves

Bachelor’s degree in Business, Project Management, Engineering, Construction Management, Supply Chain, or related field
Experience in Project Management
Experience in Customer Operations
Experience in Order Management
Experience in Account Management
Experience in Engineering or construction-related industries
Ability to interpret project plans and specifications

Responsibilities

Manage the full customer project lifecycle from quote to delivery
Coordinate timelines and project flow across internal teams and manufacturers
Monitor orders proactively and resolve risks before they impact delivery
Maintain accurate project documentation and status tracking
Review purchase orders against quotations and specifications
Resolve discrepancies and ensure commercial accuracy
Make real-time order decisions within approved pricing parameters
Collaborate with quotations and sales teams when changes impact scope or pricing
Serve as the primary point of contact throughout the project lifecycle
Provide proactive updates on lead times, scheduling, and delivery
Resolve customer issues quickly and professionally
Build long-term customer relationships based on trust and responsiveness
Partner with sales, finance, warehouse operations, and manufacturing partners
Align customer expectations with operational capabilities
Escalate and drive resolution for complex project issues