Customer Operations Project Manager

Open Text Corporation • Waterloo, ON

2d

About The Position

A Project Coordinator role at OpenText is more than just a position—it’s an opportunity to make a meaningful impact. As a key contributor, you will play an integral role in supporting the delivery of innovative information management solutions that enhance customer experience, improve support operations, and drive efficiency across internal systems and processes. In this role, you will contribute to project execution while also supporting day-to-day operational activities, including managing and resolving requests within internal systems.

Requirements

• 1–3 years of experience in project coordination, operations, customer support, business analysis, or a related role
• Exposure to project management concepts or experience supporting projects in a professional setting
• Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment
• Excellent written and verbal communication skills, with the ability to work effectively across teams
• Strong attention to detail and a proactive, problem-solving mindset
• Comfortable working with systems and learning new tools; ability to connect business needs with technical concepts
• Ability to work both independently and collaboratively with minimal supervision
• Experience in a customer support or operations environment (e.g., Technical Support, Renewals, or similar)
• Familiarity with tools such as SAP or other enterprise systems

Nice To Haves

• Formal project management training or certification (e.g., CAPM, PMP coursework) is an asset, but not required

Responsibilities

• Support the delivery of small to medium-sized projects, and independently manage smaller initiatives
• Assist in developing and maintaining project plans, timelines, and key deliverables
• Track project progress, identify risks or issues, and support mitigation efforts
• Coordinate with cross-functional teams (business, operations, and technical) to ensure timely execution of tasks
• Gather, document, and help validate business requirements with stakeholders
• Support User Acceptance Testing (UAT), including test case preparation and defect tracking
• Provide regular updates on project status, including progress, risks, and dependencies
• Manage and resolve support tickets within internal systems; investigate issues and coordinate with technical teams as needed
• Perform basic root cause analysis and support continuous improvement efforts
• Contribute to initiatives that improve customer experience, system performance, and operational efficiency

Benefits

• Compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed