Project Manager, Communications & Business Process Improvement

Bill & Melinda Gates Foundation•Seattle, WA

4d•Onsite

About The Position

The Strategy, Planning & Management (SPM) Team sits within Information Technology (IT), part of our Business Operations Division. SPM serves as IT's central hub for connecting strategy, planning, and operations so that IT can deliver on foundation priorities. We are looking for a Communications & Business Process Improvement Project Manager to join SPM, focused on IT's communications portfolio, continuous improvement activities, and department events. Our team partners with IT Leadership and cross-divisional stakeholders to manage the business and technical rhythms that keep work aligned — including rhythm of business operations, disaster recovery/business continuity planning, and IT procurement activities. This position is a limited-term position for 12 months. Relocation will not be provided.

Requirements

Bachelor’s degree, or equivalent experience and a minimum of 10 years of prior relevant experience
Strong written communication skills with experience writing for organizational and executive audiences, including annual reports and newsletters
Experience effectively collaborating with stakeholders standing up a team-wide communications strategy with balanced outcomes for risk, efficiency, affordability and user experience.
Experience managing editorial calendars, content strategy, and channel governance
Experience with metrics tracking, survey administration, and data synthesis
Exceptional organizational and project management skills with experience managing multiple cross-functional workstreams, meeting deadlines independently, and keeping complex projects on track
Strong facilitation skills with confidence leading diverse groups in person and virtually
Experience with end-to-end event planning and coordination
Proficiency in Microsoft 365 suite, including SharePoint site creation
Demonstrated ability to work independently, exercise sound judgment, and proactively communicate progress and roadblocks to stakeholders
Must have unrestricted work authorization in the country where this position is located. The Foundation does not provide immigration-related sponsorship for this role. This includes direct company sponsorship and any work authorization requiring a written submission or other immigration support from the company (eg: H-1B, O-1, L-1, E, OPT, STEM-OPT, CPT, TN, J-1, etc.).

Nice To Haves

Graphic design experience, with proficiency in Adobe Express or comparable tools
Experience creating or editing video content for organizational or executive audiences
Familiarity with human-centered design or similar facilitation methods
Experience with Airtable or comparable work management tools

Responsibilities

Supporting the development and operationalization of a departmental communications model, including content strategy, editorial calendar, and channel governance
Leading the department’s annual report effort through drafting, editing, stakeholder coordination, and distribution
Maintaining and iterating on the accomplishments tracking process (Airtable), ensuring data quality and alignment with executive reporting needs
Drafting and publishing clear, engaging communications for varied audiences, including the monthly newsletter, announcements, SharePoint updates, and other operational messaging as needed
Maintaining and updating the IT Rhythm of Business (RoB) calendar, ensuring accuracy and timely communication to stakeholders
Partnering with divisional stakeholders to align the IT Rhythm of Business with broader organizational planning cycles
Coordinating department-wide and team-level events end-to-end, including venue selection, catering logistics, run-of-show creation, and day-of in-person support
Supporting quarterly culture surveys, including distribution, results synthesis, and preparing recommendations for senior leadership
Supporting quarterly diversity, equity, inclusion, and accessibility (DEIA) discussions in partnership with the DEIA lead
Maintaining and updating departmental SharePoint sites and resources, ensuring content is accurate, accessible, and up to date
Managing and iterating on the employee onboarding checklist, ensuring all resources and links are current
Supporting space planning and coordination, including workstation assignments and collaboration with Facilities on layout changes
Monthly oversight of software API integrations to ensure data accuracy and system continuity
Creating, maintaining, and consolidating process documentation to ensure recurring workflows are well-documented and easy to hand off
Partnering with the broader team to identify and implement process improvement opportunities across shared workflows and tools
Supporting additional time-bound projects based on team priorities and capacity