Project Manager, Client Services (Customer Service, Order‑to‑Cash, Contract Lifecycle, Med. Device)
About The Position
The Project Manager, North America Client Services leads high‑impact, cross‑functional initiatives to improve operational performance, scalability, compliance, and customer experience across the Client Services value chain. Applying PMO best practices, Lean/DBS methodology, and strong change leadership, this role translates strategic priorities into executable project plans and sustained adoption, supporting initiatives across the full contract lifecycle—from customer proposals and contract booking to ordering channels, compliance, billing, revenue protection, and lifecycle management. A key focus is driving commercial and operational transformation, including the introduction of AI‑enabled capabilities, process automation, and new ways of working that meaningfully improve day‑to‑day operations.
Requirements
- Bachelor’s degree in Business, Sciences, or a related field with preference for 5+ years of experience.
- Several years of experience leading complex, cross‑functional business or operations initiatives in a matrixed environment.
- Strong ability to produce executive‑ready project updates, insights, and recommendations.
- Demonstrated success delivering projects involving process transformation, systems change, AI‑enabled solutions, or operating model evolution.
- Working knowledge of project management methodologies, PMO best practices, and Lean / continuous improvement concepts.
- Experience applying change management principles (e.g., ADKAR or similar frameworks) to drive adoption and sustain results.
Nice To Haves
- PMP Certification
- Experience working in regulated, high reliability environments (e.g., healthcare, diagnostics, life sciences, manufacturing, or similar).
- Familiarity with end‑to‑end end order‑to‑ cash, contract lifecycle, or service operations strongly preferred.
Responsibilities
- Facilitate executive‑ and director‑level decision forums, clearly framing options, tradeoffs, risks, and recommendations.
- Own delivery of multiple, high‑impact initiatives with measurable outcomes such as cycle time reduction, cost avoidance, revenue protection, compliance improvement, and customer experience enhancement.
- Apply PMO discipline and Lean / DBS principles to plan, prioritize, and execute multiple projects simultaneously in a complex, matrixed environment.
- Proactively identify and manage risks, dependencies, and resource constraints, driving timely resolution and appropriate escalation.
- Partner closely with Operational Excellence to embed standard work, performance metrics, and continuous improvement into delivered solutions.
- Serve as a thought partner to functional leaders on process design, operating model changes, sequencing of work, and change readiness.
- Drive change management and adoption, ensuring solutions are not only delivered but fully embedded into day‑to‑day operations.
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
- bonus/incentive pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
