Order to Cash Finance Deductions Analyst (contract)

Liquid I.V. • El Segundo, CA

8d • Hybrid

About The Position

The Supply Chain Deduction Analyst (contractor) is responsible for researching, analyzing, and resolving customer deductions related to supply chain activities—including shortages, damages, returns, POD discrepancies, shipping variances, and compliance fines. This role serves as a cross-functional link between Accounts Receivable, Customer Service, Logistics, Sales, and external partners to ensure accurate deduction management and root-cause identification. The analyst ensures deductions are validated, documented, and resolved in a timely manner to minimize financial exposure and improve upstream supply chain performance.

Requirements

• 2–4 years of experience in supply chain, accounts receivable, deduction management, logistics, or customer operations.
• Strong analytical skills with the ability to interpret financial and operational data.
• Proficiency in ERP systems (preferably D365) and customer portals.
• Advanced Excel skills (VLOOKUP/XLOOKUP, pivot tables, formulas).
• Excellent communication and documentation skills.
• Ability to work cross-functionally and manage multiple priorities.
• Strong attention to detail and problem-solving mindset.
• Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

• Bachelor’s degree in Supply Chain, Finance, Business, or related field

Responsibilities

• Investigate customer deductions by reviewing invoices, PODs, freight documents, customer portals, return documentation, and internal system data.
• Validate shortages, damages, and returns against internal shipping and inventory records.
• Determine deduction validity and recommend appropriate action (repayment request, write-off, credit/adjustment, or escalation).
• Document all findings, decisions, and supporting evidence within the deduction management system.
• Partner with Logistics and Warehouse teams to research shipment discrepancies, delivery issues, and carrier-related variances.
• Work with Sales to resolve customer disputes and determine commercial decisions for invalid deductions.
• Communicate with Customer Service regarding order management issues contributing to deductions.
• Collaborate with AR to ensure accurate financial posting and timely resolution.
• Access customer and carrier portals to retrieve required backup (PODs, compliance notices, RTVs, etc.).
• Contact customers or carriers when supporting documentation is missing, incomplete, or unclear.
• Submit disputes in customer portals and track outcomes.
• Identify trends in recurring deduction types or root causes related to shipping, packaging, labeling, ASN issues, or internal process gaps.
• Provide feedback to Supply Chain, Operations, and Sales to prevent future deductions.
• Recommend process improvements that reduce deduction volumes and streamline investigation steps.
• Maintain accurate, timely deduction logs and reconciliation reports.
• Track KPIs including deduction aging, recovery rates, dispute win rates, turnaround time, and root-cause categories.
• Assist in month-end close activities (accruals, adjustments, reporting).

Benefits

• flexible and inclusive working environment
• highly collaborative and innovation-forward culture
• generous benefits and perks that empower employees to champion their wellbeing every day
• an infinite supply of Liquid I.V. for extraordinary hydration

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree