Project Manager - Client Operations

Pixelogic Media Partners•Burbank, CA

13d•Onsite

About The Position

Manage the creation and delivery of digital video and audio files to digital storefronts such as iTunes, Netflix, Amazon and Disney+. Manage multiple projects from client(s) order to delivery completion, focusing on highest quality and on time delivery. Establish a solid understanding of specific client specifications and needs. Build strong working relationships with clients and deliver world class customer service. Manage, monitor, and update all timelines, setting realistic expectations for day to day deliveries and communicating clearly with clients and internal operations. Work with the billing team to ensure projects are billed correctly and on time to clients. Perform order entries based on client requests and ensure data accuracy in all internal and external systems. Provide strategic solutions to any issues that may arise with clients. Collaborate with operational teams to build processes and make sure workflows operate smoothly and efficiently. Identify areas of opportunity to enhance clients’ experience and work closely with other department leaders to drive initiatives and to execute on those opportunities. Support Pixelogic’s vision and represent the best interests of both the customer as well as the company. Abide by security policies and protect information entrusted to you. Document processes to use as training guides (including video trainings). Utilize dashboards, reports and metrics to monitor production milestones and status. Help build and evolve the company and team culture. Participate in capacity planning process for your customers, ensuring accuracy in rolling demand versus capacity forecasts. Participate in Corrective Action Report (CAR) process for client rejections and other issues to ensure proper processes/procedures are always in place to prevent issues from happening and especially recurring. Participate in Operational Initiatives (OI’s) in collaboration with technology, operational and admin teams to continuously improve workflows related to your accounts.

Requirements

Solid organizational skills, including multitasking and time-management
Collaborative thinker who works well in a team
Experience in media industry and post-production workflows
Passionate about customer experience and customer service excellence
Excellent communication skills with technical and non-technical individuals
Deep sense of urgency and ability to work in a fast-paced environment with high volume
Problem solver with creative and innovative approach with ability to think out of the box
Outstanding attention to detail and ability to plan complex projects with urgency
A positive attitude when experiencing obstacles and enthusiastic to get things done

Nice To Haves

Bachelor’s degree preferred
Localization (subtitling, dubbing) and/or digital media and mastering experience preferred

Responsibilities

Manage the creation and delivery of digital video and audio files to digital storefronts such as iTunes, Netflix, Amazon and Disney+
Manage multiple projects from client(s) order to delivery completion, focusing on highest quality and on time delivery
Establish a solid understanding of specific client specifications and needs
Build strong working relationships with clients and deliver world class customer service
Manage, monitor, and update all timelines, setting realistic expectations for day to day deliveries and communicating clearly with clients and internal operations
Work with the billing team to ensure projects are billed correctly and on time to clients
Perform order entries based on client requests and ensure data accuracy in all internal and external systems
Provide strategic solutions to any issues that may arise with clients
Collaborate with operational teams to build processes and make sure workflows operate smoothly and efficiently
Identify areas of opportunity to enhance clients’ experience and work closely with other department leaders to drive initiatives and to execute on those opportunities
Support Pixelogic’s vision and represent the best interests of both the customer as well as the company
Abide by security policies and protect information entrusted to you
Document processes to use as training guides (including video trainings)
Utilize dashboards, reports and metrics to monitor production milestones and status
Help build and evolve the company and team culture
Participate in capacity planning process for your customers, ensuring accuracy in rolling demand versus capacity forecasts
Participate in Corrective Action Report (CAR) process for client rejections and other issues to ensure proper processes/procedures are always in place to prevent issues from happening and especially recurring
Participate in Operational Initiatives (OI’s) in collaboration with technology, operational and admin teams to continuously improve workflows related to your accounts