Client Operations Manager

Outerspace•Carlstadt, NJ

18h•$75,000 - $85,000•Onsite

About The Position

The Client Operations Manager (COM) serves as the primary operational liaison for a portfolio of DTC brands. You’ll ensure day-to-day fulfillment operations run smoothly, SLAs are met, communication stays clear, and that clients feel supported and informed. This role is equal parts relationship management, operational oversight, and analytical problem solving. Perfect for someone who loves eCommerce, logistics, and collaborative cross-functional work.

Requirements

3–5+ years of experience in eCommerce operations, logistics, supply chain, account management, or 3PL client success.
Strong understanding of DTC fulfillment, routing, inventory workflows, or wholesale distribution.
Proficiency with Excel/Google Sheets; comfort interpreting and presenting data.
Experience using WMS platforms (Deposco is a plus, but not required).
Excellent communication skills with a calm, solution-oriented approach.
Ability to manage multiple clients, priorities, and escalations simultaneously.
Comfortable supporting high-volume periods, especially during Q4.

Nice To Haves

Deposco experience is a plus, but not required.

Responsibilities

Serve as the main point of contact for assigned brands, providing daily support across inbound, outbound, routing, inventory, and kitting workflows.
Lead weekly performance calls, reporting reviews, forecasting alignment, and launch planning with clients.
Communicate operational updates, escalations, and risk mitigation plans with clarity and urgency.
Monitor KPIs, SLAs, and volume trends across eComm and wholesale workflows.
Coordinate with internal teams—Receiving, Outbound, Wholesale Routing, Production/Kitting, and Inventory—to ensure seamless execution.
Review daily forecasts, order aging, mis-ship trends, and capacity constraints to drive proactive planning.
Create and maintain brand SOPs, routing guides, special projects, and packaging workflows.
Build and present reporting on order trends, SLA adherence, mis-ships, forecast accuracy, and operational throughput.
Identify operational patterns, areas of improvement, and client-impacting risks.
Translate data into actionable insights for both clients and internal stakeholders.
Support client onboarding, launches, large seasonal drops, and BFCM readiness.
Participate in cross-functional initiatives to improve processes, reduce errors, and streamline communication.
Assist with planning and labor alignment during peak season (some weekend support during Q4 may be required).