Job ID #31920: Project Manager, Arrears

City of Hamilton • Hamilton, ON

7d • Onsite

About The Position

Reporting to the Manager, Tenant Services, the Project Manager, Arrears (CHH) will contribute to a dynamic team of professionals and be responsible for special projects for the operations section. The position is responsible for arrears investigation, analysis, and project management.

Requirements

• Demonstrated competence in social housing project management, process improvement, business planning, business analysis, fiscal management, performance measurement and evaluation, normally acquired through a degree in business, public administration or related Social Housing experience or discipline pertinent to the job functions.
• Demonstrated thorough knowledge of the Residential Tenancies Act, Housing Services Act, and other applicable legislation governing Social Housing.
• Demonstrated ability to make critical and timely decisions.
• Demonstrated ability to make reasonable judgment while under pressure and during high-risk emergency events and situations.
• Strong project management skills with attention to detail involving coordinating and reporting.
• Proven organizational skills and the ability to work with very tight deadlines and competing priorities.
• Demonstrated effective written and verbal communication, facilitation, negotiating and presentation skills.
• Demonstrated interpersonal skills. Ability to deal effectively with elected officials, representatives of other levels of government, management, peers, staff and the general public.
• Demonstrated ability to provide leadership in multiple and competing projects.
• Excellent computer skills in a Windows environment utilizing MS Word, Excel, PowerPoint and Outlook.
• Thorough knowledge and understanding of the statutes, regulations and bylaws affecting the department/section.
• Must possess and maintain a valid Class “G” Driver’s Licence and provision of vehicle for use on the job.

Nice To Haves

• Project management designation is preferred.
• Microsoft Project and web-based applications an asset.

Responsibilities

• Responsible for following project management best practices, project plan development, and project resource planning.
• Integrates all aspects of project management into a comprehensive and cohesive project plan and schedule by developing terms of references, identifying project risks and developing strategies to minimize potential impacts, identifying project tasks, estimating costs, developing project schedules, identifying milestones and budget, identifying project resources and skill requirements, and determining allocation of financial resources to project tasks, recommending future budget appropriations, and developing transition and roll out plans.
• Manages project funding, monitors budgets, and maintains schedules with the ultimate goal of delivering within budget scope.
• Provides guidance, mentorship, and on-site support to the Operations - Tenant Service team on key performance indicators for arrears.
• Supports staff on KPI related arrears tasks to align with department targets.
• Develops and monitors project work, plans, and schedules through control of project scope, cost, quality, documentation, as well as through stakeholder management and risk monitoring.
• Develops success metrics and KPIs to ensure the success of each project.
• Researches, investigates, evaluates, and makes recommendations on new business processes that align with Division strategies/standards and provide optimum solutions.
• Prepares budget and operational impact analyses and provides recommendations and supporting documentation based on process information.
• Acts on behalf of the Division on assignments as required.
• Uses a “best practices” approach in seeking new methods and systems to support continuous improvement in the delivery of services provided by the Operations Section of CityHousing Hamilton.
• Prepares oral and written presentations to management and reports regularly on the status of projects, milestone achievement, and change management.
• Prepares recommendations and outlines preferred courses of action.
• Promotes teamwork, provides clearly-defined goals and objectives, functions as a mentor to staff, motivates, coaches, and provides advice on project issues and problem resolution.
• Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
• Performs other duties as assigned, which are directly related to the responsibilities of the job.

Benefits

• Parking is provided at this time.
• The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes.
• The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree