Project Manager (Aftermarket)

Quest Global•Rockford, IL

3d•Hybrid

About The Position

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries. We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you. The achievers and courageous challenge-crushers we seek, have the following characteristics and skills.

Requirements

4 yr. degree with 10+ years of relative experience in Aerospace preferred
2 yr. degree with 15+ years of relevant experience would be acceptable
Commercial Aerospace and/or Aftermarket experience is preferred
Technical understanding of customer product line is preferred
Background and experience working with key Original Equipment and Aftermarket customers of Aerospace is preferred
SAP experience is preferred
Must be a U.S. Person/Permanent Resident “Green Card” holder

Responsibilities

Focal for the Integrated Product Team for all Aftermarket topics including but not limited to Original Equipment and Aftermarket customer support. Liaison to other Aftermarket portions of the business collaborating with multiple teams.
Responsible for ensuring the program’s overall in-service success as measured in all terms and requirements of the associated Product Support Agreement, reliability, the business success as measured by senior management, and the measure of customer satisfaction
Develop materials as well as participate and support the Commercial Integrated Product Team meetings which would include but not limited to Customer Satisfaction reviews, Obsolescence Reviews, Development Program reviews, Quality reviews / Corrective Action Boards, Operations and Demand reviews, as well as Sales Inventory Operations Planning reviews
Conduct Aftermarket Review Board meetings at pre-defined times based on the progression in the overall timeline of a given program and manage actions to support EIS including but not limited to Recommended Spare Parts List development, spares and Maintenance Repair Operations parts planning, capital requests, tooling and equipment readiness, Maintenance Manual releases, exchange pool readiness, and budget management
Provide guidance and ensure strategic alignment for the development of Mods & Upgrades to provide enhanced incremental value for the customer
Influence and negotiate contractual elements as appropriate with customers to achieve and/or exceed enterprise commitments while improving customer satisfaction
Primary interface with aftermarket customers responsible for championing customer first culture that inspires and builds trust with the customer
Effectively utilize customer defined problem-solving tools to drive change and innovation