Project Management Support (Specialist / Sr Specialist)

Cencora • NCEE > Georgia > Remote, GA

4d

About The Position

The Project Management Support role provides coordination, administrative oversight, and technical operational support to help ensure new and established projects are planned effectively, delivered according to budget, and aligned with organizational standards. The role serves as the assigned Project Manager in D365 for designated projects and supports project setup, financial and resource management, governance alignment, and collaboration with Project/Program Leads. It also supports opportunity management, proposal development, and financial tracking through RevX and related systems.

The role requires adaptability to project, program, and client needs, while maintaining data integrity and compliance across D365, RevX, and related systems. It also involves collaborating with operational teams on solution development and tool or process improvements. The employee may take on other reasonable tasks corresponding with their abilities, by agreement with their Line Manager.

Requirements

• High school diploma/GED or equivalent experience required.
• At least 3 years of experience in troubleshooting, operational project coordination, corrective maintenance, or a related field required.
• Knowledge of patient support services and specialty pharmaceutical service operations.
• Knowledge of patient-centric healthcare data domains, common measures, and data quality considerations.
• Knowledge of business analytics and reporting practices, including requirements gathering and KPI design.
• Ability to operate as a cross-functional translator between business, analytics, and IT teams.
• Ability to maintain high-quality, timely outputs in a customer-facing operational role.

Nice To Haves

• Associate's degree in business administration, engineering, operations, or a related field, or equivalent experience.
• Certification in Project Management Professional (PMP), Agile methodology (e.g., Certified ScrumMaster (CSM) or SAFe Agile), continuous improvement (Lean, Six Sigma, etc.), Certified Associate in Project Management (CAPM), or equivalent certification.

Responsibilities

• Provide project management support for new and established projects in D365 and serve as the assigned Project Manager in D365 for designated projects.
• Coordinate, monitor, and prepare project controlling and reporting for relevant stakeholders, including the Project/Program Lead and, where applicable, the client.
• Maintain accurate budget tracking and financial forecasting in coordination with the Project/Program Lead.
• Coordinate with Project/Program Leads and, where applicable, clients to ensure alignment on deliverables, budgets, and timelines.
• Support tracking and reporting of project management KPIs.
• Manage project resources in D365, including project resource forecasting, and support onboarding and offboarding of internal and external resources as instructed by the Project/Program Lead.
• Manage project onboarding, including creating WBS and adding team members; ensure accurate service line assignment and financial dimensions.
• Guide operational teams on correct project time-booking practices.
• Perform project structure updates in D365, including WBS requests, creation, and updates; ensure correct service line and financial-dimension assignment; and adjust subscriptions, unit items, and other D365 details.
• Approve timesheets, vendor invoices, and client invoices, ensuring correct allocation and aligning with the Project/Program Lead where required.
• Prepare information needed to support timely customer invoicing, such as activity logs.
• Create and maintain RevX opportunities for new projects and contract extensions.
• Follow up on proposal status to keep RevX data accurate and up to date.
• Support quotation development in alignment with Business and Commercial Leads.
• Support the creation and ongoing maintenance of Statements of Work (SOWs), assist Project/Program Leads with SOW updates, and support client discussions, particularly for smaller clients.
• Train and mentor Project Management Support colleagues and share best practices to harmonize support across GCS projects.
• Maintain data integrity and compliance across D365, RevX, and related systems.
• Collaborate with operational teams on solution development and tool and process improvements.
• Take on other reasonable tasks corresponding with the employee's abilities, by agreement with the Line Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED