Project Management Lead, Executive Operations
About The Position
Fiserv is a global leader in payments and financial technology, helping clients move money and information with speed, security, and scale. We are seeking a highly organized, proactive, and detail-oriented Executive Operations & Project Manager to provide senior-level administrative support while also leading operational initiatives and managing key business projects. This role is ideal for a candidate who can seamlessly balance executive support responsibilities with ownership of cross-functional initiatives, process management, reporting, and compliance activities. The successful candidate will act as a trusted partner, ensuring efficient day-to-day operations while driving project execution, operational consistency, onboarding processes, and key business initiatives. Working across multiple stakeholders and functions, you will help keep priorities on track, improve execution, and support the overall success of the organization.
Requirements
- 5+ years of experience in executive administration, operations management, project management, or a related hybrid role.
- 5+ years of experience leading cross-functional projects and initiatives using Agile, Waterfall, or similar project management methodologies.
- 5+ years of experience supporting senior leaders, including calendar management, meeting coordination, expense administration, and executive-level operational support.
- 4+ years of experience utilizing Microsoft Office Suite (Excel, PowerPoint, Outlook, and Word), CRM platforms, and business reporting tools.
- 4+ years of experience preparing reports, maintaining dashboards, and analyzing operational or business performance metrics.
- 4+ years of experience managing compliance-related activities, documentation control, policy adherence, and process improvement initiatives.
- Demonstrated success managing multiple priorities simultaneously, with strong communication, organizational, problem-solving, and stakeholder management skills.
- 3+ years of equivalent combination of educational background, related experience, and/or military experience.
Nice To Haves
- Experience with eCRM reporting and related data validation processes.
- Experience supporting merchant services, payments, or financial technology operations.
- Experience coordinating TD Migration or other large-scale business transition initiatives.
- Experience managing legal documentation updates, including contract amendments and addendums.
- Experience working with Clover, CH, Commerce Control, Tasq Web, MDSS, or similar internal platforms.
Responsibilities
- Manage executive calendars, meetings, priorities, and administrative workflows to support efficient day-to-day operations.
- Review employee requests and expense submissions for alignment with company policies and compliance requirements.
- Maintain reporting pages, business documentation, supporting materials, and presentation content for executive and operational needs.
- Lead assigned operational and strategic initiatives, including migration efforts, compliance updates, billing activities, and account maintenance processes.
- Coordinate onboarding activities for new associates, including system access setup, stakeholder meetings, and training schedules across internal platforms.
- Prepare, maintain, and distribute recurring reports, including eCRM reporting, financial overviews, root cause updates, and variance tracking.
- Partner with cross-functional teams to track deliverables, resolve issues, and support timely execution of projects and programs.
Benefits
- Fuel Your Life wellness program with activities and rewards to support total well-being
- Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
- No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
- Recognition through Living Proof, with points redeemable for merchandise and gift cards
- Eight Employee Resource Groups to build connection and inclusion
- RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
- Comprehensive extended health care and vision benefits, plus dental coverage
- Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
- Company-paid Short-Term Disability and Long-Term Disability income protection
- Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
