Project Leader
Q2 Management•Fountain Inn, SC
About The Position
The Project Leader is accountable for customer satisfaction and operational effectiveness at designated client sites. The role owns the overall success of assigned projects from start to finish and across every shift, and serves as a central point of contact for customers. Safety is identified as the company’s first Quality Key and a top priority in service delivery. The position coordinates multiple quality inspection projects and sites, supports team development, maintains project documentation, and promotes the company’s values and quality standards.
Requirements
- Excellent oral and written communication skills.
- Ability to maintain composure under pressure and foster a sense of control.
- Flexible schedule to support various shifts and locations.
- Reliable transportation, a valid driver’s license, and vehicle insurance.
- Ability to travel within the operating region.
- Energetic and achievement-oriented attitude.
- Dedication to customer service and expert-level knowledge about the client.
Responsibilities
- Train and empower Shift Leaders to oversee the daily routines of their assigned team members.
- Encourage decision-making, guide team members, and validate outcomes.
- Uphold high ethical standards and promote honesty, integrity, and trustworthiness.
- Address conflicts and performance issues promptly and professionally, encouraging transparent communication and resolution.
- Perform and assist with customer investigations and develop solutions using continuous improvement methodology.
- Provide quality service and clear communications to new and existing customers.
- Foster a safe and inclusive work environment where employees are treated with care.
- Support team-member development through training, mentorship, and honest feedback.
- Lead by example, demonstrating a strong work ethic and commitment to company values, vision, and quality keys.
- Coordinate and oversee multiple quality inspection projects and sites simultaneously, ensuring adherence to timelines, objectives, and quality standards.
- Develop and implement quality inspection work instructions to ensure consistent and accurate process specifications.
- Maintain accurate documentation, records, and reports related to shift performance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
