Project Leader

Q2 Management•Chattanooga, TN

About The Position

Q2 Management Inc provides Quality Inspection and Containment services to the automotive OEM supply chain, with branches supporting the United States and Canada. The Project Leader is accountable for customer satisfaction and operational effectiveness at designated client sites. The role owns the success of assigned projects from start to finish and across every shift, and serves as a central point of contact for customers. Safety is the company’s first Quality Key and a priority in service delivery. The Project Leader coordinates multiple quality inspection projects and sites, supports and develops Shift Leaders and team members, and ensures work meets timelines, objectives, and quality standards. The position also develops inspection work instructions and maintains shift performance documentation. The employee may be required to perform other job-related duties as needed.

Requirements

Excellent oral and written communication skills.
Ability to maintain composure under pressure and foster a sense of control.
Flexible schedule to support various shifts and locations.
Reliable transportation, a valid driver’s license, and vehicle insurance.
Ability to travel within the operating region.
Energetic and achievement-oriented attitude.
Dedication to customer service and expert-level knowledge about the client.
Ability to use hands or fingers to handle or feel objects, tools, or controls; stand, walk, reach, and perform repetitive movements throughout the shift.
Ability to occasionally lift and/or move up to 50 pounds.
Required vision abilities include close, distance, and color vision, peripheral vision, and ability to adjust focus.
Must use required safety equipment, including eye safety glasses, hearing protectors, work boots, gloves, and hardhats.
Loose-fitting clothing and jewelry are not permitted.

Responsibilities

Train and empower Shift Leaders to oversee the daily routines of their assigned team members.
Encourage decision-making, guide team members, and validate outcomes.
Uphold high ethical standards and promote honesty, integrity, and trustworthiness.
Address conflicts and performance issues promptly and professionally, encouraging transparent communication and resolution.
Perform and assist with customer investigations and develop solutions using continuous improvement methodology.
Provide quality service and clear communications to new and existing customers.
Foster a safe and inclusive work environment where employees are treated with care.
Support team members’ development through training, mentorship, and feedback.
Lead by example and demonstrate a strong work ethic and commitment to company values, vision, and quality keys.
Coordinate and oversee multiple quality inspection projects and sites simultaneously, ensuring adherence to project timelines, objectives, and quality standards.
Develop and implement quality inspection work instructions to ensure consistent and accurate process specifications.
Maintain accurate shift performance documentation, records, and reports.