Project Director, Digital & Smart Buildings

American Express•New York, NY

7d•Hybrid

About The Position

Global Real Estate and Workplace Experience (GREWE) is a global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate. GREWE supports over 75,000 Amex colleagues and contractors in over eight million square feet of property located in 59 countries. GREWE’s purpose is to provide the world’s best workplace experience at a competitive cost, for every colleague, at every site, every day. The GREWE Property Development team is responsible for delivering a new global headquarters from concept to completion. They lead the full lifecycle of the project—overseeing design, coordinating construction, managing stakeholders, and ensuring the building is fully prepared for operations. This team is responsible for ensuring the headquarters is delivered on time, within budget, and aligned with organizational goals and future workplace needs. How will you make an impact in this role? You will lead the end-to-end digital, technology, and smart building enablement strategy and roadmap for our next-generation American Express headquarters. Acting as the central integrator across design, procurement, construction, and operational readiness, you will ensure all building systems, enterprise technologies, and workplace experience platforms are seamlessly connected, secure, scalable, and ready for deployment. This role goes beyond infrastructure delivery—you will be accountable for ensuring that both: Front-of-house/end-user experience (colleague, guest, UX/UI, and customer-facing digital interactions) are fully enabled, tested, and optimized prior to occupancy. Back-of-house operations (building systems, infrastructure, security, data platforms and digital twin) You will ensure that all end-user experience technologies—from workplace tools and collaboration systems to smart spaces, digital signage, access, and service platforms—are delivered, integrated, and operationally ready as part of the HQ program. By enabling “Smarter Systems, Seamless Experiences,” you will drive a unified digital ecosystem that enhances sustainability, operational efficiency, cybersecurity, and workplace experience—while unlocking the power of real-time data, automation, and AI to future-proof the building and enable a best-in-class digital experience for colleagues globally.

Requirements

Experience in digital, technology, and smart building enablement strategy and roadmap.
Experience as a central integrator across design, procurement, construction, and operational readiness.
Experience ensuring building systems, enterprise technologies, and workplace experience platforms are seamlessly connected, secure, scalable, and ready for deployment.
Experience ensuring front-of-house/end-user experience (colleague, guest, UX/UI, and customer-facing digital interactions) are fully enabled, tested, and optimized.
Experience ensuring back-of-house operations (building systems, infrastructure, security, data platforms and digital twin) are managed.
Experience delivering, integrating, and ensuring operational readiness of end-user experience technologies (workplace tools, collaboration systems, smart spaces, digital signage, access, and service platforms).
Experience driving a unified digital ecosystem that enhances sustainability, operational efficiency, cybersecurity, and workplace experience.
Experience leveraging real-time data, automation, and AI.

Responsibilities

Lead the end-to-end digital, technology, and smart building enablement strategy and roadmap for our next-generation American Express headquarters.
Act as the central integrator across design, procurement, construction, and operational readiness, ensuring all building systems, enterprise technologies, and workplace experience platforms are seamlessly connected, secure, scalable, and ready for deployment.
Ensure that front-of-house/end-user experience (colleague, guest, UX/UI, and customer-facing digital interactions) are fully enabled, tested, and optimized prior to occupancy.
Ensure that back-of-house operations (building systems, infrastructure, security, data platforms and digital twin) are managed.
Ensure that all end-user experience technologies—from workplace tools and collaboration systems to smart spaces, digital signage, access, and service platforms—are delivered, integrated, and operationally ready as part of the HQ program.
Drive a unified digital ecosystem that enhances sustainability, operational efficiency, cybersecurity, and workplace experience.
Unlock the power of real-time data, automation, and AI to future-proof the building and enable a best-in-class digital experience for colleagues globally.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities