Project Coordinator

Teachstone

2d•Hybrid

About The Position

Teachstone is looking for a creative and organized collaborator to join the Observation Services team as a Project Coordinator. This role requires excellent customer service and people skills, a high attention to detail, and the ability to thrive in a fast-paced, team-oriented environment. The daily responsibilities include managing email communication, supporting client outreach, coordinating with observers on both CLASS protocols and project logistics, and data collection. This role may require up to 50% travel.

Requirements

Bachelor’s degree or an equivalent combination of education and experience
Strong Knowledge of and experience with the CLASS methodology required
Excellent Excel and Google Sheet Skills
Fluency in English required
Excellent interpersonal skills including a professional and diplomatic demeanor
Excellent communication skills including written, verbal and listening
Proficient using standard Google office software such as Gmail, Google docs, sheets and presentations
Ability to prioritize and manage competing priorities and changing expectations
Enjoy working in a highly collaborative, fast-paced, team-based environment
Think at both a big-picture and detailed level
Comfortable working in person, in the cloud, etc.

Nice To Haves

Spanish fluency a plus
Experience with Learning Management Systems (i.e Canvas) a plus
CLASS certification in Pre-K, Infant & Toddler tools
CLASS Train the Trainer (TTT) certification
Current CLASS certification in multiple age levels
Multilingual
Working knowledge of Salesforce and Timesheet Mobile
Experience with Pandadoc, Asana, and Toggl

Responsibilities

Observer support and communication
Develop protocols for observers
Work closely with subcontracted CLASS observers assigned to specific observation projects
Onboard subcontracted CLASS observers to specific projects
Provide CLASS reliability and calibration support to project specific CLASS observers
Understand and enforce project protocols to ensure the observers are meeting client expectations
Facilitate weekly observer meetings
Review and audit of observations submitted into the data system by observers to ensure scoresheets are complete with evidence and according to protocol
Review and approve observer invoices
Identify recruitment needs and work closely with Observation Services Manager to ensure internal and external selection of qualified candidates and training
Provide scheduling support as necessary for assigned enterprise, video, or other live observation projects
Coordinate the scheduling and rescheduling of classroom observations by remote field staff through the use of email communication tools, survey software and Google office software, as needed to support logistics and staffing
Assist Project Teams with day-of site communications
Communicate directly with clients and school staff when scheduling changes occur, as needed by project
Manage multiple Salesforce case queues and related communications, email queues, phone calls, and morning support
Work closely with project team and client sites to ensure scheduling communication is accurate
Maintain clear records of all scheduling changes
Develop and support strong working relationships with remote field staff and clients
Review and analyze observation, observer, and client feedback data as needed to drive continuous improvement of observations and services
Work closely with the other team members to ensure Teachstone internal protocols are being met
Develop and support strong working relationships with clients and other project managers
Support the project team in tracking the details of all observations
Document efficiencies for management of observation services projects
Support with CLASS feedback audits as needed
Other duties as assigned