Project Coordinator (USA) Remote
About The Position
This role is described as a Project CRE / Customer Renewals Executive position supporting SAP Preferred Success renewals. The role delivers end-to-end renewal execution in partnership with Customer Success Managers, Customer Engagement Executives, account executives, PBM, Preferred Success Product Owners, and the extended account team. It represents SAP in customer discussions to negotiate commercial terms and drive incremental revenue. A key focus is migrating existing Preferred Success contracts to new PS SKUs at renewal or earlier through early renewals or restructures. The role develops and executes a proactive strategic migration plan for the customer-centric portfolio and its associated go-to-market strategy, benefits, terms, and agreements. The plan targets a Q1 2026 go-live and supports the 2026–2030 PS contract horizon. The position is part of the Customer Renewals Center, which emphasizes collaboration, open dialogue, and continuous improvement. The successful candidate will build expertise in commercial and revenue management principles and SAP renewal processes, and is encouraged to share feedback to improve the business.
Requirements
- Experience in a customer-facing role.
- Ability to influence different stakeholders using strong relationship and communication skills.
- Commercial negotiation experience with a proven record of meeting or exceeding renewal revenue goals.
- Ability to work through multiple SAP commercial software systems.
- Proven ability to organize and prioritize tasks while being process-oriented.
- Clear oral and written communication skills and ability to build strong relationships.
- Bachelor’s degree or equivalent comparable experience.
Responsibilities
- Deliver end-to-end renewal execution and support transactional steps related to renewals and replacements.
- Partner with Customer Success Managers, Customer Engagement Executives, account executives, PBM, Preferred Success Product Owners, and the extended account team.
- Interface with customers on SAP’s behalf to negotiate commercial terms and drive incremental revenue.
- Convert existing Preferred Success contracts to new PS SKUs at renewal or earlier through early renewals or restructures.
- Develop and execute a proactive strategic migration plan aligned with the new Preferred Success portfolio, go-to-market strategy, benefits, terms, and agreements.
- Maintain knowledge of commercial negotiation, product portfolio, entitlement metrics, and renewal processes.
- Use internal SAP networks to navigate cross-functionally and regionally.
- Apply mutually beneficial negotiation methods for SAP and customers.
- Use commercial metrics and forecasting principles in renewal work.
- Provide feedback to support business improvement.
