Project Coordinator (USA) Remote
About The Position
The job details identify the role as Project Coordinator, while the description itself outlines Customer Renewals Executive responsibilities. The position supports SAP Preferred Success contract migrations and renewals, including moving existing contracts to new Preferred Success SKUs at renewal or earlier through early renewals or restructures. The migration plan targets a Q1 2026 go-live and is aligned with the 2026–2030 contract horizon. The role delivers end-to-end renewal execution in partnership with Customer Success Managers, Customer Engagement Executives, account executives, PBM, Preferred Success Product Owners, and the wider account team. It interfaces with customers on SAP’s behalf to negotiate commercial terms and drive incremental revenue. The role represents SAP, navigates internal renewal processes, and applies commercial and revenue-management principles. The team encourages open dialogue and continuous improvement.
Requirements
- Experience in a customer-facing role and ability to influence stakeholders through strong relationship and communication skills.
- Commercial negotiation experience with a proven record of meeting or exceeding renewal revenue goals.
- Ability to work through multiple SAP commercial software systems.
- Ability to organize and prioritize tasks while being process-oriented.
- Clear oral and written communication and proven ability to build strong relationships.
- Bachelor’s degree or equivalent comparable experience.
Responsibilities
- Provide end-to-end renewal execution support, including transactional steps related to renewals and replacements.
- Partner with Customer Success Managers, Customer Engagement Executives, account executives, PBM, Preferred Success Product Owners, and the extended account team.
- Interface with customers on SAP’s behalf to negotiate commercial terms and drive incremental revenue.
- Convert existing Preferred Success contracts to new Preferred Success SKUs at renewal or earlier through early renewals or restructures, using a proactive strategic migration plan.
- Maintain knowledge of commercial negotiation, product portfolio, and entitlement metrics.
- Leverage internal SAP networks to navigate cross-functionally and regionally.
- Apply mutually beneficial negotiation methods for SAP and customers.
- Represent SAP and understand internal process-related phases of renewals.
- Provide feedback to support business improvements.
