Project Coordinator - AFC

AMERICAN Cast Iron Pipe Company•Birmingham, AL

20h•Onsite

About The Position

The Project Coordinator serves as AMERICAN's primary point of contact for all customer service and project management-related matters, ensuring a seamless and responsive experience for our customers. This role provides immediate, direct support and decision-making for customer requests, while acting as the liaison between the customer and the Company on all order management activities. Responsibilities include handling bidder questions and quotes, responding to status inquiries, managing order changes and substitutions, and resolving complaints, claims, and back charges. In addition, the Project Coordinator proactively anticipates customer needs and coordinates cross-functional efforts as a "virtual" team leader, working closely with Sales Engineers, Manufacturing, Shipping, Accounting, Credit, Purchasing, Take-off, and Drafting teams. The role also involves maintaining accurate and organized project documentation throughout the lifecycle of each project. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities while collaborating effectively across departments.

Requirements

Experience in a customer service or account resolution environment, or a related support role
Proficient in Windows-based business software, including spreadsheet and word processing programs
Strong attention to detail and organizational skills
Ability to manage and prioritize multiple projects simultaneously

Nice To Haves

Completion of two or more years of college coursework
Technical experience or related training
Ability to read, comprehend, and analyze technical information, including specifications and specific customer requirements