Project Coordinator

Andersen•Renton, WA

1d•$20 - $25•Onsite

About The Position

Ready to Shine? Open a New Window of Opportunity! Are you a master of organization with a passion for people? Renewal by Andersen —the nation’s largest start-to-finish window replacement company—is looking for a dynamic Project Coordinator (Customer Experience Specialist) to join our growing operations team! We believe in the power of TEAM (Together Everyone Achieves More). In this fully in-office role based out of Renton, WA , you will be the ultimate guide for our homeowners, ensuring their window and door transformation is smooth, efficient, and absolutely world-class from start to finish.

Requirements

Experience: 2+ years of project coordinator or high-volume customer service experience (a background in the construction industry is a huge plus!).
Project Management Chops: Strong knowledge of PM best practices, methodologies, and tools to manage multiple deadlines with ease.
Strategic Vision: You don't just check boxes; you identify opportunities to improve processes and expand project scope.
Clear Communicator: Excellent written and verbal skills, with the ability to clearly explain processes to both internal stakeholders and clients.
Peacemaker: A knack for working through escalated situations with customers to find the ultimate win/win solutions.
Eagle-Eye Focus: Unmatched attention to detail.

Nice To Haves

An understanding of LEAN methodology and implementation will put you at the top of the stack!

Responsibilities

Be the MVP of Customer Fulfillment: Serve as the welcoming voice and first point of accountability, updating customers on every exciting next step of their project.
Drive the Process: Take ownership of assigned projects, completing all back-office magic to move them seamlessly through to the scheduled installation.
Solve Puzzles: Monitor back orders, troubleshoot hurdles before they escalate, and collaborate across departments to keep things moving.
Communicate Like a Pro: Keep our internal TEAM in the loop prior to installation, managing updates effortlessly via rForce and Status Buckets.
Keep the Receipts: Maintain hyper-detailed notes and accurate database info so no detail ever slips through the cracks.
Stay Sharp: Continuously update your knowledge on RBA products, Andersen specs, and process adjustments.
Embrace the Unexpected: Bring a positive, multi-tasking mindset to tackle any out-of-the-ordinary tasks in our fast-paced environment.

Benefits

Health & Wellness: Comprehensive Medical, Dental, and Vision insurance.
Financial Security: 401K, Flexible Spending Accounts (FSA), Life and AD&D Insurance, and Disability Insurance.
Peace of Mind: Identity Theft Protection and a dedicated Employee Assistance Program (EAP).
Work-Life Balance: Generous PTO / Sick Time, plus 8 Paid Holidays and 1 Flex Holiday to recharge.
Exclusive Perks: Massive discounts on our premium windows and doors to upgrade your own space, plus employee discounts on travel, apparel, electronics, restaurants, and more!

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